Receptionist (Edmonton South)

Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: As the Receptionist at Trail Appliances, you will be the first point of contact for our customers, creating a welcoming and positive experience in-person and over the phone. Reporting to the Customer Service Team Lead, you play a key role in upholding our commitment to unparalleled customer service, expert advice, and strong family values. Your professionalism and friendly demeanor help set the tone for our customer interactions, reinforcing our reputation as an industry leader built on respect, integrity, diversity, passion, and laughter. What we offer: We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team! We provide: Health & dental benefits Personal care days Statutory holidays off Employee & family assistance program Staff incentives and rewards Employee discounts What you'll be doing: Greet customers in person and over the phone, creating a positive and lasting first impression Answer and direct customer calls, ensuring messages reach the appropriate person promptly Guide in-store customers to the correct department or team member Perform general administrative tasks as assigned Support a welcoming and organized front desk environment What you need to be successful: 2-3 years of experience in administrative, reception, or customer service roles Strong verbal and written communication skills Proficient in MS Office and comfortable with technology Ability to multitask in a fast-paced environment while maintaining attention to detail Positive attitude, strong work ethic, and a passion for helping customers Availability: This is a full-time position and will require you to be available: Monday to Sunday - 9:30am - 6:00pm Compensation: $17/hr - $19/hr What to expect from us: Application review: Once you apply, our team will review your application and let you know whether you will be moving forward. One-way video interview: If selected, you'll be invited to complete a short one-way video interview at your convenience. In-person interview: Successful candidates will be invited to a second interview with our team. Final decision: We'll make a final decision and give you a call to let you know the outcome We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

Act as the first point of contact by greeting customers in person and over the phone to create a positive first impression. Perform general administrative tasks and direct customers to the appropriate departments.

Candidates need 2-3 years of experience in administrative, reception, or customer service roles. Proficiency in MS Office and strong communication skills are required to succeed in this fast-paced environment.

• Health & dental benefits • Personal care days • Statutory holidays off • Employee & family assistance program • Staff incentives and rewards • Employee discounts

• Customer servicePreferred
• Attention to detailPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Administrative Tasks
• Verbal Communication
• Written Communication
• MS Office
• Multitasking
• Attention To Detail
• Reception Management

• Administrative
• Customer Service & Support
• Retail

Minimum experience

2+ years

Apply by

Feb 3, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available