Operations Agent

Job summary

The Operations Agent coordinates airport activities, including flight monitoring, crew briefings, and interaction with service providers and government agencies. They are also responsible for managing irregular operations such as delays or cancellations and preparing operational reports.

Job details

Company Description Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment. Job Description The Operations Agent will be responsible for coordinating airport operations with various stakeholders. Plan, coordinate, communicate, lead and control the activities related to Air Transat flights at the Montreal airport (YUL); Interact with various service providers, governmental agencies and airport authorities; Responsible for briefing the crew; Monitor and coordinate the allocation of barriers; Elaboration of the loading plan; Consult and communicate flight messages (MVT, DPM, LDM, etc.); Communicate UHF and VHF; Answer telephone calls and emails; Manage irregular situations (delays, diversions, flight cancellations, etc.); Code the various delays; Prepare operations reports; Monitoring of operations. Qualifications High School Diploma or equivalent; 3 years of experience (ideally in airport operations); Autonomous and resourceful; High level of professionalism; Good ability to communicate; Capable of evaluating and analyzing operational needs; Very good knowledge about the all facets of the aviation industry; Understanding of various of IT systems ( AIMS, and ALTEA) an asset; Capable of working under pressure Capable of multitasking Oral and written fluency in French and English * *A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally. Additional Information #LI-AE1 Employment Equity At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. Type d'horaire: Horaire rotatif – 40H/sem. : 4 x 10h, alternance jour/soir/nuit/fin de semaine / Rotating schedule – 40H/week: 4 x 10h, alternating day/evening/night/weekend. Contract Type: Permanent - Full Time Job Category: Non-Unionized

What you’ll do

The Operations Agent coordinates airport activities, including flight monitoring, crew briefings, and interaction with service providers and government agencies. They are also responsible for managing irregular operations such as delays or cancellations and preparing operational reports.

Requirements

Candidates must have a high school diploma and at least 3 years of experience, preferably in airport operations. Proficiency in both English and French is required, along with strong communication skills and the ability to work under pressure.

Benefits

• Travel privileges

Listed skills

• Problem solving · Preferred
• Communication · Preferred
• Reporting · Preferred
• Multitasking · Preferred
• coordination · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Airport operations
• Coordination
• Communication
• Crew briefing
• Loading plan elaboration
• Aviation industry knowledge
• AIMS
• ALTEA
• Problem solving
• Multitasking
• Professionalism
• Operational analysis
• UHF/VHF communication
• Reporting
• Employment Equity
• Resourcefulness
• Bilingual (French/English)
• English Language
• French Language
• Operations
• Search Engine Marketing
• Airport Authorities

Job areas

• Transportation
• Logistics
• Customer Service & Support
• Administrative
• Operations Agent
• Airfield Operations Specialist
• Travel Attendants and Travel Stewards
• Airfield Operations Specialists

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