Dental Receptionist

Job summary

The Dental Receptionist will manage patient scheduling, optimize booking rates, and coordinate the practice schedule across multiple specialists. They are also responsible for processing insurance claims and supporting the clinical team to ensure a premium patient experience.

Job details

Job Title: Dental Receptionist Location: Downtown Vancouver Position Type: Full-time Hours: 8:30 AM - 5:30 PM Salary Range: $34-$40 per hour, depending on experience Who We Are We are an upscale multi-specialty dental practice with a passion for delivering five-star service. Our culture is built on excellence, loyalty, and innovation. Our team is dedicated to helping patients feel valued and cared for every step of the way. Job summary We are seeking an exceptional communicator with proven experience in patient coordination and appointment scheduling to join our premium dental practice. You will be responsible for increasing our new patient booking rates while efficiently managing our practice schedule. This is a leadership receptionist position where you'll excel at patient communication and can effectively guide potential patients through their treatment journey while maintaining our practice's exclusive positioning and premium patient experience. The ideal candidate will combine outstanding interpersonal skills with strong organizational abilities and exceptional scheduling coordination skills. If you have a talent for building patient relationships and thrive in a high-performing environment dedicated to excellence, this position offers significant growth potential and performance-based rewards. Key Responsibilities Patient Communication & Scheduling Welcome new patient inquiries and guide them through scheduling appointments via phone and email Build rapport and establish trust through professional, friendly communication Optimize new patient booking rates and lead conversions through strategic follow-up systems and relationship building Manage referrals from other dental offices with priority attention Schedule Management Coordinate and optimize the practice schedule across multiple specialists Ensure efficient appointment flow while minimizing gaps and disruptions Track scheduling patterns and continuously improve appointment accessibility Maintain accurate records of all patient interactions and schedule changes Administrative & Team Support Process insurance claims (pre-authorizations and claim submissions) Collaborate with clinical team to ensure smooth patient flow Support administrative team members as needed Participate in team meetings and practice improvement initiatives Qualifications: Minimum of 2 years’ experience in a dental practice or high-end hospitality/sales environment Demonstrated success in patient scheduling, practice coordination, and lead conversions Exceptional interpersonal, written, and verbal communication skills Tech-savvy with experience in CRM or practice management software Track record of reliability and consistent performance Proven ability to handle multiple priorities while maintaining quality Outstanding proficiency in English Ideal Candidate Qualities Patient-focused with a track record of excellent service delivery Organized professional who can identify patterns and implement improvements Confident and articulate communicator who can represent our premium brand Detail-oriented with excellent follow-through capabilities Team player who contributes to a culture of excellence Comfortable working in a fast-paced, high-performance environment Technical Skills: Familiarity with dental software is an advantage but not required (e.g., Curve, Weave, Clover) Proficiency in or willingness to learn Google Workspace (Gmail, Google Drive) Experience with or openness to learn project management tools (e.g., Asana) Willingness to adapt to new technologies and software as needed (e.g. AI tools) Benefits: Competitive compensation with performance-based bonus opportunities A tenure-based benefits program that grows with you, including health and wellness spending, retirement contributions, and increasing time off In-house dental care, covered parking downtown, and a paid birthday day off Comprehensive onboarding, with ongoing training and professional development Potential for growth into more senior roles Our Ideal Candidate You are a self-starter, problem-solver, and outstanding communicator. You thrive in a fast-paced, upscale environment and love helping patients feel welcome and confident in their treatment decisions. You take pride in your work, are open to coaching, and always look for ways to exceed expectations. We are dedicated to exceptionalism, professionalism, and continuous improvement at Transcend Specialized Dentistry. We foster a team environment where everyone is encouraged to thrive and contribute to our premium patient experience. We're looking for someone who is results-driven, passionate about excellence, and derives fulfillment from significantly impacting our practice growth through exceptional lead conversion and scheduling expertise.

What you’ll do

The Dental Receptionist will manage patient scheduling, optimize booking rates, and coordinate the practice schedule across multiple specialists. They are also responsible for processing insurance claims and supporting the clinical team to ensure a premium patient experience.

Requirements

Candidates must have at least 2 years of experience in a dental practice or high-end hospitality environment. Exceptional communication, organizational skills, and proficiency in practice management software are required.

Benefits

• Performance-based bonus opportunities
• Tenure-based benefits program
• Health and wellness spending
• Retirement contributions
• Increasing time off
• In-house dental care
• Covered parking
• Paid birthday day off
• Professional development

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Google Workspace · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Project management · Preferred
• Relationship Building · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient coordination
• Appointment scheduling
• Communication
• Customer service
• Lead conversion
• Insurance claims processing
• Practice management software
• CRM
• Relationship building
• Organizational skills
• Interpersonal skills
• Record keeping
• Problem solving
• Team collaboration
• Google Workspace
• Project management
• Patient Communication
• Rapport Building
• Self-Starter
• Patient Coordination
• Professionalism
• Organizational Skills
• Follow Through
• Willingness To Learn
• Dental Care
• Patient Flow
• Asana
• Dentistry
• Customer Relationship Management
• Management
• Continuous Improvement Process
• Dental Informatics
• English Language
• Sales
• Gmail
• Google Drive
• Leadership
• Innovation
• Interpersonal Communications
• Problem Solving
• Project Management
• Practice Management Software
• Relationship Building
• Coaching
• Verbal Communication Skills
• Scheduling
• Coordinating
• Setting Appointments
• Reliability
• Technical Acumen

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Management & Leadership
• Dental Receptionist
• Medical Secretary
• Medical Secretaries
• Medical Secretaries and Administrative Assistants

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