Service & Warranty Coordinator

Guided by our five core values, you have the chance to do the kind of work that adds up to something meaningful. The opportunity to challenge yourself and learn new skills. The prospect of being surrounded by smart, ambitious, motivated people, day-in and day-out. That’s the kind of work you can expect at Trico Homes. Sound interesting? Come join us. A company with over 30 years’ experience, Trico Homes is made up of an incredible team of people who are dedicated to building outstanding homes and communities in and surrounding Calgary, AB. We are continually recognized as one of Canada's 50 Best Managed Companies and one of the Best Workplaces in Canada, and that shows clearly in our culture. We emphasize work-life balance and focus on learning and development, innovation, and fun at work. Trico Homes is dedicated to equality and inclusion in the workplace, and we invite you to join our team today to help us build on our success and build your career at one of Canada’s best places to work!” The Service & Warranty Coordinator plays a pivotal role in receiving and processing Service & Warranty requests for work required in our homes. This position involves not only handling incoming service and warranty inquiries but also providing answers to routine procedural questions from homeowners. Additionally, the Service & Warranty Coordinator is responsible for scheduling Trico Service Technicians or appropriate trades to address outstanding defects promptly and efficiently. Reporting directly to the Service & Warranty Manager, this role is integral to ensuring timely resolution of homeowner concerns and maintaining high standards of customer satisfaction. Primary Responsibilities: * Follows up with home owners at appropriate times and responds to home owner concerns; * Issues, distributes and follows up on service work orders; * Schedule warranty appointments and trade days; * Document after hour emergencies and follow up to ensure completion; * Communicates with Construction, Sales teams & Trade Contractors regarding service policies or information that may be required; * Provides administrative support with various tasks for Service Technicians. * Other duties as may be assigned. Qualifications: * High school diploma or equivalent with a minimum of two years of relevant experience in a customer service or administrative role. * Strong customer service skills with a demonstrated ability to handle inquiries and concerns promptly and professionally. * Effective under pressure, capable of managing multiple tasks and priorities with attention to detail. * Exceptional interpersonal skills, adept at handling sensitive situations diplomatically and tactfully. * Proficient in data entry, editing, and typing, ensuring accuracy and efficiency in documentation. * Experienced in analyzing and resolving customer service issues, demonstrating sound judgment and problem-solving abilities. * Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively to diverse audiences. Closing Date: Until suitable candidate is found. We appreciate the interest of all candidates, but only those selected for an interview will be contacted. Please note that a security clearance will be part of the recruitment process.

The Service & Warranty Coordinator manages incoming homeowner service requests and schedules technicians or trades to address defects. This role also involves maintaining clear communication with construction and sales teams while providing administrative support to service staff.

Candidates must have a high school diploma or equivalent and at least two years of experience in customer service or administration. Strong interpersonal, communication, and organizational skills are required to handle inquiries and manage multiple priorities effectively.

• Work-life balance • Learning and development opportunities

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Scheduling
• Data entry
• Communication
• Problem-solving
• Conflict resolution
• Time management
• Attention to detail
• Interpersonal skills
• Documentation
• Warranty coordination
• Administrative Support
• Tactfulness
• Workplace Inclusivity
• Sales Prospecting
• Editing
• Customer Service
• Data Entry
• Sales
• Innovation
• Interpersonal Communications
• Problem Solving
• Typing
• Security Clearance
• Detail Oriented

• Customer Service & Support
• Construction
• Administrative
• Warranty Coordinator
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week