Customer Relationships Coordinator/BDC

Job summary

The coordinator manages inbound and outbound customer communications to generate and book qualified appointments for sales and service teams. They are responsible for lead follow-up, CRM maintenance, and supporting customer retention initiatives.

Job details

Turn Conversations Into Customers at Comox Valley Dodge Looking for a role where your energy, communication skills, and drive to succeed can directly impact the business? Join Comox Valley Dodge, part of Trotman Auto Group, recognized as one of Canada’s Best Managed Companies. As a Customer Relations Coordinator / BDC Representative, you’ll be at the heart of the customer experience, connecting with customers, creating opportunities, following up on leads, and helping turn conversations into appointments and sales. This is an ideal opportunity for someone who is motivated by results, enjoys connecting with people, and thrives in a fast-paced, goal-oriented environment. If you’re a natural communicator who loves the challenge of turning a “maybe” into a “yes,” we want to meet you! Why Work With Us? At Comox Valley Dodge, we believe great customer experiences start with great people. You’ll join a supportive, energetic team where performance is recognized, development is encouraged, and there are opportunities to grow your career. What We Offer Competitive compensation Permanent, full-time opportunity Comprehensive benefits including medical, dental, and mental wellness support Supportive, team-focused workplace culture Paid training and development through TAG University Internal career advancement opportunities The opportunity to build a rewarding career with a growing automotive group Who We’re Looking For We’re looking for someone who is driven, outgoing, organized, and motivated by results. Previous experience in customer service, BDC, sales, or a similar role is an asset Confident and professional communication skills Strong ability to build relationships and connect with customers Motivated by goals, activity, and results Comfortable making both inbound and outbound calls Excellent follow-up and time-management skills Ability to manage multiple customer conversations and priorities Strong attention to detail and accurate CRM documentation Comfortable with MS Office and computer systems Valid BC Class 5 or 7 driver's licence with a clean abstract What Your Day Will Look Like Connect with customers through inbound and outbound calls, email, and online inquiries Respond quickly and professionally to new leads and customer questions Build relationships and uncover customer needs Generate and book qualified appointments for the Sales and Service teams Follow up with customers to maximize opportunities and increase appointment show rates Maintain consistent follow-up with leads and existing customers Update and maintain accurate customer information in the CRM Support sales and service campaigns, promotions, and customer retention initiatives Re-engage previous customers and identify new business opportunities Work closely with Sales and Service teams to ensure a seamless customer experience Track activity and follow up on opportunities to help achieve team and individual targets Schedule: Full-Time Compensation $45,000–$60,000 per year Ready to Make an Impact? If you're someone who loves talking to people, thrives on follow-up, embraces a challenge, and wants your performance to make a difference, this could be your opportunity to get ahead. Bring your energy. Bring your ambition. Build your success with Comox Valley Dodge. Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies. Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA). #INDLOW APPLY NOW Apply with Indeed

What you’ll do

The coordinator manages inbound and outbound customer communications to generate and book qualified appointments for sales and service teams. They are responsible for lead follow-up, CRM maintenance, and supporting customer retention initiatives.

Requirements

Candidates should have strong communication skills and be comfortable with high-volume calling and CRM usage. A valid BC Class 5 or 7 driver's licence with a clean abstract is required.

Benefits

• Medical • Dental • Mental wellness support • Paid training and development • Internal career advancement opportunities

Listed skills

• Time management · Preferred
• MS-Office · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Lead Generation
• Outbound Calling
• Inbound Calling
• Appointment Setting
• Time Management
• CRM Documentation
• MS Office
• Communication Skills
• Relationship Building

Job areas

• Customer Service & Support
• Sales
• Administrative
• Transportation