SERVICE COORDINATOR

Job summary

Coordinate field technicians’ schedules for inspections, repairs, and renovations, and process and track work orders, invoices, and local purchases. Maintain branch expense and personnel records, submit accurate reports to Head Office, and provide administrative support while promoting customer satisfaction.

Job details

Location: Dartmouth, Nova ScotiaType: In the OfficeWe are hiring a Service Coordinator to join our Dartmouth, NS team. The successful candidate will assist the Fire Protection Manager in all administrative tasks associated with the day-to-day operation of the branch, with a focus on schedule coordination for field staff.Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program!Nature & Scope Coordinating with accuracy and efficiency the schedules of our field technicians to complete, inspections, repairs, and renovations. Processing and tracking work orders and associated invoices Processing and tracking local purchases, and ensuring associated documentation are forwarded to the appropriate personnel. Responsible for keeping branch records for expenses and updating them accordingly. Review all employee information for personnel and ensure accurate and timely reports are forwarded to Head Office. Strive to maintain the highest level of customer satisfaction. Process all documents with accuracy and efficiency. Other administrative duties as required. Qualifications Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency Strong organizational skills and ability to multi-task in a fast-paced environment. Coordination/Scheduling experience an asset 2-year diploma in business/office administration or equivalent work experience preferred. 3+ years of experience preferred Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both!Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process.**Thank you to all applicants who have taken the time to apply for this role. Please note, only those candidates selected to proceed in the next step of our application process will be contacted.

What you’ll do

Coordinate field technicians’ schedules for inspections, repairs, and renovations, and process and track work orders, invoices, and local purchases. Maintain branch expense and personnel records, submit accurate reports to Head Office, and provide administrative support while promoting customer satisfaction.

Requirements

Candidates should have strong organizational and multitasking skills, excellent knowledge of Microsoft Office, and a high level of computer proficiency. Scheduling experience is an asset; a two-year business or office administration diploma or equivalent experience is preferred, along with three or more years of experience.

Listed skills

• Organization · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Administrative Support · Preferred
• Accuracy · Preferred
• efficiency · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling Coordination
• Organization
• Multitasking
• Microsoft Office
• Computer Proficiency
• Work Order Processing
• Invoice Tracking
• Recordkeeping
• Administrative Support
• Customer Satisfaction
• Document Processing
• Accuracy
• Efficiency

Job areas

• Administrative
• Construction
• Security & Safety
• Customer Service & Support

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