Customer Service Representative - Milwaukee Tool

Job summary

The Customer Service Representative will manage counter operations, including tool intake, inventory counts, and processing warranty assessments. They are responsible for maintaining accurate records, handling monetary transactions, and ensuring efficient communication with customers regarding repairs and pickups.

Job details

At TTI, people come for the opportunity and stay for the culture! Job Description: Customer Service Representative Techtronic Industries Inc. | Milwaukee® Full-Time | Permanent | Location: 100 Leek Crescent, Richmond Hill, ON L4B 3E6 (Canada)| E1 About TTI Canada Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked. Position Description We are looking for an enthusiastic and customer-focused individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre Drop Off Location. You will deliver best-in-class service to all customers (internally and externally) by executing counter procedures, supporting tool intake and release, and helping maintain a safe, organized, and efficient drop-off operation. A successful candidate will have intellectual curiosity, strong organization skills, enthusiasm, a team-player mentality, and a drive to win. What You Will Do: Deliver best-in-class service to our customers Perform counter procedures including answering phones/ emails, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic Maintain monetary transactions, record maintenance, and assist with inventories as required. Conduct warranty assessments and instant tool replacements Contact customer for repair cost approvals or tool pick up requests. Prepare Totes accurately and timely to be picked up by carrier everyday. Also, when shipment is received back from hub, sort & arrange it properly and contact customer for timely pick up. Continuously develop and maintain strong product knowledge What You Will Bring: Must possess effective business communication skills, initiative, and organizational skills Outgoing – excels in end-user engagement and conflict resolutions Strong computer skills Strong attention to detail and ability to stay organized Team-oriented and be capable of working independently Experience with electric tools is a strong asset High school diploma What You Will Get Annual base salary - $45,000 - $46,000 Health Benefits Coverage, including $500 annual Wellness Program Registered Retirement Savings Plan with Employer Matching Contributions Paid time off and employee discount programs Employee recognition and incentive programs, plus award-winning culture! Visit our: Company Website, LinkedIn and Instagram today Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

What you’ll do

The Customer Service Representative will manage counter operations, including tool intake, inventory counts, and processing warranty assessments. They are responsible for maintaining accurate records, handling monetary transactions, and ensuring efficient communication with customers regarding repairs and pickups.

Requirements

Candidates must possess strong communication, organizational, and computer skills with an ability to work both independently and as part of a team. A high school diploma is required, and experience with electric tools is considered a strong asset.

Benefits

• Health benefits coverage • Wellness program • Registered retirement savings plan • Employer matching contributions • Paid time off • Employee discount programs • Employee recognition programs

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Product Knowledge · Preferred
• Attention to detail · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication skills
• Conflict resolution
• Computer skills
• Attention to detail
• Inventory management
• Product knowledge
• Organizational skills
• Teamwork
• Warranty assessment
• Hand Tools
• Product Knowledge
• Intellectual Curiosity
• Power Tool Operation
• Workplace Inclusivity
• Complex Problem Solving
• Self Development
• Organizational Skills
• Time Off Management
• Business Communication
• Customer Service
• Computer Literacy
• Creative Thinking
• Leadership
• Innovation
• Operational Excellence
• Team Oriented
• Enthusiasm
• Detail Oriented

Job areas

• Customer Service & Support
• Manufacturing
• Retail
• Logistics
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives