user support technician
The technician provides network and internet support, manages equipment installation, and assists users with computer difficulties. They are also responsible for maintaining problem logs, performing web-server backups, and supervising other technical support workers.
- On-site
- Toronto, ON
- Posted Jun 6, 2026
- Apply by Aug 29, 2026
- 1 position
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Job summary
Overview Languages English Education Secondary (high) school graduation certificate Experience 7 months to less than 1 year On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Additional information Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Physically demanding Manual dexterity Attention to detail Ability to distinguish between colours Sound discrimination Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Judgement Organized Ability to multitask Time management Honesty
What you’ll do
The technician provides network and internet support, manages equipment installation, and assists users with computer difficulties. They are also responsible for maintaining problem logs, performing web-server backups, and supervising other technical support workers.
Requirements
Candidates must have a high school graduation certificate and between 7 months to 1 year of experience. The role requires the ability to work in a fast-paced environment with physical capabilities such as handling heavy loads and manual dexterity.
Listed skills
- Time managementPreferred
- Customer servicePreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Network Access Management
- Computer System Performance Reporting
- Technical Troubleshooting
- User Training
- Problem Log Maintenance
- Software Redesign
- Technical Supervision
- Internet Support
- Hardware Installation
- Web-server Backup and Recovery
- Customer Service
- Time Management
Job areas
- Customer Service & Support
- Technology
- Software
Additional details
- Minimum education
- High school
- Minimum experience
- 0+ years
- Apply by
- Aug 29, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level