Customer Service Representative

Location: 215 16 St SE, Calgary, Alberta T2E 7P5 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education. Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores. U-Haul Offers: Paid holidays, vacation, and sick days, if eligible Career stability Gym Reimbursement Program, if eligible Opportunities for advancement Valuable on-the-job training Complete Benefit Plan, if eligible RRSP payroll deduction plan Deferred profit-sharing plan, if eligible You Matter Program (EAP) Mindset App Program Wellness Programs Discounts on Apple products, Dell computers, hotels, and more Customer Service Representative Responsibilities: Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot including checking fluid levels. Answer questions and educate customers regarding products and services. Prepare rental invoices and accept equipment returned from rental. Install hitches and trailer wiring. Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University. Customer Service Representative Minimum Qualifications: Valid driver’s license and ability to maintain a good driving record High school diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

The Customer Service Representative will assist customers with U-Haul products and services while managing equipment rentals and inventory. Responsibilities also include inspecting and maintaining equipment, performing installations, and participating in ongoing company education.

Candidates must possess a valid driver's license and a good driving record. A high school diploma or equivalent is required for this position.

• Paid holidays • Vacation • Sick days • Career stability • Gym reimbursement program • Opportunities for advancement • On-the-job training • Complete benefit plan • RRSP payroll deduction plan • Deferred profit-sharing plan • Employee assistance program • Mindset app program • Wellness programs • Discounts on apple products • Discounts on dell computers • Discounts on hotels

• Customer servicePreferred
• Problem solvingPreferred
• Forklift operationPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Equipment inspection
• Inventory management
• U-scan technology
• Truck maintenance
• Trailer hookup
• Propane filling
• Forklift operation
• Invoice preparation
• Hitch installation
• Trailer wiring
• Communication
• Problem solving
• Technical aptitude
• Equipment Inspection
• Smartphone Operation
• Good Driving Record
• Forklift Certification
• Valid Driver's License
• Apple Products
• Electrical Wiring
• Customer Service
• Employee Assistance Programs
• Invoicing
• Propane
• On-The-Job Training
• Dispatching

• Customer Service & Support
• Logistics
• Retail
• Transportation
• Trades
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week