Senior Brokerage Representative - Remote

Job summary

Prepare and submit customs declarations and related shipping documents, classify goods, calculate duties and taxes, and ensure compliance with Canadian customs regulations. Handle customer inquiries and customs issues, resolve declaration problems with authorities, and support the Team Leader with reports, workload distribution, and customer assistance.

Job details

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description The Bilingual (French/English) Senior Brokerage Representative is responsible for tariff classification, customs declarations, and regulatory compliance activities related to cross-border shipments. This role applies Canadian customs regulations, determines duties and taxes, and ensures accurate customs documentation. Job Type: Full-Time / Permanent / Remote Workdays: Monday to Friday (must be able to work ALL 5 days of the week) Shift Hours: 8.30 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week) Shift Duration: 8 hours a day (requires flexibility with Start and Finish time) Work Location: Based in Canada Hourly Wage: $23.04 per hour Key Responsibilities And Duties Prepare and submit customs declarations, commercial invoices, bills of lading, and permits through electronic customs systems. Accurately classify goods using the Harmonized System (HS) to determine applicable duties, taxes, and tariff rates. Ensure customs declarations comply with laws and regulations issued by the Canada Border Services Agency (CBSA). Manage customer inquiries related to trade agreements and customs matters, and resolve disputes, inspections, or declaration rejections in collaboration with Canadian customs authorities to prevent delays and additional costs. Apply and adhere to current customs policies and procedures in accordance with regulatory requirements. Support the Team Leader in daily operations, including preparing detailed reports, distributing workload across the team, and assisting customers. Requirements Proficiency in French and English (written and spoken) – Required (regular interactions with clients outside Quebec – 50%) Minimum 5 years of experience in customs operations - Required Minimum 3 years of direct product classification experience using HTSUS and customs regulatory resources - Required Customs Specialist (CCS) certification - Required Bachelor's degree or International equivalent - Preferred Expenses/Working Conditions Adhere to the company’s Appearance Guidelines. Compensation And Benefits Vision, health, and dental benefits after three months of service. Overtime. Weekly Pay/ Direct Deposit- Every Friday. Immediate access to UPS ‘Employee Discounts’ upon hiring. Paid training. Pension Plan. Free Onsite Parking. Opportunity for advancement within a Fortune 50 Company. Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

What you’ll do

Prepare and submit customs declarations and related shipping documents, classify goods, calculate duties and taxes, and ensure compliance with Canadian customs regulations. Handle customer inquiries and customs issues, resolve declaration problems with authorities, and support the Team Leader with reports, workload distribution, and customer assistance.

Requirements

Requires written and spoken French and English, at least five years of customs operations experience, at least three years of direct product classification experience using HTSUS and customs regulatory resources, and CCS certification. A bachelor's degree or international equivalent is preferred.

Benefits

• Vision Insurance
• Health Insurance
• Dental Insurance
• Overtime
• Weekly Pay
• Direct Deposit
• Employee Discounts
• Paid Training
• Pension Plan
• Free Onsite Parking
• Advancement Opportunities

Listed skills

• Customer service · Preferred
• Regulatory Compliance · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• French-English Bilingual Communication
• Customs Operations
• Tariff Classification
• Harmonized System Classification
• HTSUS Classification
• Customs Declarations
• Customs Documentation
• Canadian Customs Regulations
• Regulatory Compliance
• Duty and Tax Determination
• Trade Agreements
• Customer Service
• Dispute Resolution
• Team Workload Distribution
• Reporting

Job areas

• Logistics
• Customer Service & Support
• Administrative

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