ServiceNow system Administrator #26-24594

Original job posting

Design and implement IT Service Management solutions across a 15-instance ServiceNow environment, ensuring alignment with organizational standards, governance, risk, and compliance objectives. Provide technical leadership, review solution designs and deliverables, troubleshoot issues, perform deployments and maintenance, and support service availability through a rotational on-call schedule.

Job details

Location: Toronto, ON (Hybrid – 2 days onsite currently, subject to increase to 4 days in future) Duration: 1 Year Contract; extension possible Schedule: Mon–Fri, 9 AM–5 PM (40 hrs/week); On-call rotation every other week Employment Type: Contract – Extension possible. Job Description Our client, a leading organization in the financial services sector, is seeking an experienced ServiceNow Systems Administrator to join a 14-person IT Service Management team on a long-term contract basis. This role is responsible for designing and implementing IT Service Management solutions across a multi-instance ServiceNow environment (15 instances), ensuring alignment with governance, compliance, risk, and business performance objectives. This is an excellent opportunity for a ServiceNow specialist to work on enterprise-scale integrations and development initiatives within a stable, long-term engagement offering strong extension potential. Experience: 5+ years ServiceNow Systems Administration experience Responsibilities IT Service Management Design and implement solutions following established IT Service Management policies and standards Ensure delivered solutions enable the organization to manage incidents, problems, changes, and service requests Balance solution delivery against risk, cost, control, governance, and compliance objectives Provide technical and thought leadership across system integration and application development Promote best practices across ServiceNow administration and development Technical Delivery & Support Work closely with clients, project managers, and systems management teams to define scope of work and provide accurate cost/schedule estimates Review internal artifacts and vendor deliverables to ensure solution requirements are met Lead/contribute to architecture, design, and code reviews of IT Service Management solutions Troubleshoot production and test issues; perform root cause analysis and lead resolution efforts Perform off-hours maintenance and deployments; provide 24x7 support to maintain service availability Manage code deployment across 15 ServiceNow instances Required Skillsets ServiceNow Administration: 5+ years of dedicated hands-on ServiceNow Systems Administration experience Certification: Active ServiceNow CSA (Certified System Administrator) Communication: Strong verbal and written communication skills ITSM Knowledge: Solid understanding of ITSM processes (incident, problem, change, service request) Troubleshooting: Proven root cause analysis and production issue resolution skills Deployment Management: Experience managing code deployments across multiple ServiceNow instances On-Call Support: Willingness and ability to support rotational on-call schedule Governance & Compliance: Awareness of IT governance, risk, and compliance frameworks Stakeholder Management: Ability to work with project managers, clients, and systems teams Documentation: Ability to review and validate vendor/internal technical artifacts Preferred Skillsets ServiceNow development experience (scripting, workflow, integrations) Prior experience within banking or financial services organizations ITIL 4 Foundation certification Experience with ServiceNow integrations (APIs, third-party tool connections) Experience supporting large enterprise, multi-instance ServiceNow environments Education: Post-secondary education (any discipline) Certifications: Required: ServiceNow CSA. Nice-to-have: ITIL 4 Licenses: N/A About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

What you’ll do

Design and implement IT Service Management solutions across a 15-instance ServiceNow environment, ensuring alignment with organizational standards, governance, risk, and compliance objectives. Provide technical leadership, review solution designs and deliverables, troubleshoot issues, perform deployments and maintenance, and support service availability through a rotational on-call schedule.

Requirements

Requires at least 5 years of hands-on ServiceNow Systems Administration experience, an active ServiceNow CSA certification, and solid knowledge of ITSM processes. Candidates should also have strong communication and troubleshooting skills, experience managing deployments across multiple instances, and the ability to support on-call work; ServiceNow development, financial services experience, and ITIL 4 are preferred.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Root Cause Analysis · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow Administration
• IT Service Management
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Root Cause Analysis
• Production Troubleshooting
• Code Deployment
• Multi-Instance Environment Management
• Governance And Compliance
• Stakeholder Management
• Technical Documentation Review
• ServiceNow Development
• System Integration
• On-Call Support

Job areas

• Technology
• Software
• Management & Leadership
• Finance & Accounting