Hospital Manager, VCA Canada Horizon Group

Hospital Manager Location: Calgary, AB VCA Canada is welcoming an experienced veterinary Client Service professional to join our leadership team as a Hospital Manager. In this role, you will support operational initiatives across two hospitals within the Horizon Veterinary Group, fostering consistency, collaboration, and the sharing of best practices while helping drive a positive experience for both our teams and clients. Under the guidance of the Regional Director and in partnership with the Medical Director, the Hospital Manager performs a wide range of administrative activities related to the practice. The successful candidate will be passionate about providing leadership and development for a multi-faceted team to deliver a high level of veterinary services to our patients and pet owners. The role will require strong organizational, administrative and people skills to meet hospital deadlines and related goals. Key responsibilities and attributes for this role are: Experience in personnel management in multi-faceted roles; delegate, motivate and coordinate. Administrative skills: scheduling staff, document control, filing, various reporting and coordinating office services (equipment/supplies/forms/procedures) Leadership skills: fostering people relationships, providing coaching opportunities, towards the goal of quality patient care and excellent client service Exceptional interpersonal skills in working with your colleagues, pet parents and community Adaptable; the ability to adapt to change in a growing multifaceted client service and animal health industry Change management, the ability to drive and manage positive change – processes, people and growth Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations. Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team. P&L monthly review, in collaboration with the Hospital Medical Director; budget forecasting operation plan, cap-ex expenditures) and participation in the evaluation process with the Regional Management team. Positively represent the hospital and VCA in the professional community and to the general public. What VCA Canada Offers A caring culture of Wellness and Appreciation! RRSP Employer 5 % Match Program – saving for your future just got easier! Competitive wages and benefits! Annual uniform allowance Exceptional career development: there is room to grow here! Employee Assistance Program Opportunities to give back in your community through VCA initiatives Generous personal pet care discount And extra perks like shopping discounts and cool wellness apps! Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

The Hospital Manager oversees operational initiatives and administrative activities across two veterinary hospitals to ensure consistency and high-quality patient care. Key duties include managing personnel, reviewing P&L statements, and coordinating with the Medical Director to drive profitable hospital operations.

The candidate must have experience in personnel management and leadership within a multi-faceted client service or animal health environment. Strong organizational, administrative, and interpersonal skills are required to manage staff and maintain professional community relationships.

• RRSP Employer 5% Match Program • Competitive wages and benefits • Annual uniform allowance • Career development • Employee Assistance Program • Community give-back initiatives • Personal pet care discount • Shopping discounts • Wellness apps

• Customer servicePreferred
• LeadershipPreferred

Identified from the job description. Confirm important requirements above.

• Personnel Management
• Administrative Skills
• Leadership
• Interpersonal Skills
• Change Management
• P&L Review
• Budget Forecasting
• Staff Scheduling
• Coaching
• Operational Initiatives
• Client Service
• Document Control

• Healthcare
• Management & Leadership
• Administrative
• Customer Service & Support

Minimum experience

5+ years

Apply by

Sep 20, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level