Service Manager, Terrace, BC

Job summary

The Service Manager is responsible for overseeing daily service department operations, including budget management, scheduling, and maintaining high standards of customer service. They also lead, mentor, and supervise staff while driving business strategy and continuous improvement initiatives.

Job details

Lead the charge in keeping the wheels turning - we're looking for a driven Service Manager to steer our team to success! Position :Service Manager Type : Fulltime Permanent Location : Terrace, BC Compensation: $110,000 - $130,000/year What We Offer: Work-Life Balance: Generous accrued vacation time. Financial Security: Plan for the future with employer RRSP matching. Bonus plan. Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Position Overview: The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily, scheduling expenditures, analyzing variances, maintaining excellent customer relations, and visiting customers. The Service Manager is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees. Duties and Responsibilities: Leadership & Team Management Leads, mentors and coaches a high-performing team to ensure success in the performance of their duties. Effectively communicates job expectations to the service team. Conducts frequent team huddles to ensure strong communication within department. Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction. Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards. Partners with the location and Human Resources in the recruitment and selection of talent. Supports the Regional Manager in actively identifying and communicating opportunities for improvement in the store; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale. Maintains technician file for apprenticeship documentation and other payroll matters. Manages all payroll documentation. Builds genuine employee passion for all brands and champions elite customer service as follows: Represent Velocity Truck Centres in a professional manner using our core values to assist with making decisions and conducting business. Participate and encourage a culture of continuous improvement Business Strategy. Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Service and Mobile Departments. Collaborates with Regional Manager to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers. Proactively manages departmental budget, including: Direct involvement to meet or exceed all budgetary guidelines set for the Service Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls Regularly monitor actual performance to plan and ascertain reasons for variances. Reviewing daily budget and department performance reports Studying trends to determine how to increase profitability of department. Reviewing warranty chargebacks to maintain 100% efficiency and recuperation. Sales and Marketing Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's service objectives. Stay up to date with all technological advances in product and tooling. Contacts vendor representatives for assistance when the need arises Customer Experience Constant focus on developing, maintaining, and improving customer relations. Actively bids on new tenders. Communicates and interacts with customers on all levels as it relates to such things as authorizations and repair order reviews. Visits customers on a regular basis. Required Qualifications Minimum 8 years of experience as a Service Technician or comparable position in the dealership/trucking industry. Minimum 3 years demonstrated experience in successfully leading diverse teams. Strong verbal and written communication skills. Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods. Possesses a strong understanding of business principles, and sound business judgement. Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills. Proficient with Microsoft Office Suite. Experience working in a customer service focused, high-volume, fast-paced environment. Asset Qualifications Journeyperson Commercial Transport, Heavy-Duty technician, HD Mechanic or Diesel Mechanic. Training in Business Management or a related field. Who We Are: Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team. Velocity Truck Centres Canada is an equal opportunity employer.

What you’ll do

The Service Manager is responsible for overseeing daily service department operations, including budget management, scheduling, and maintaining high standards of customer service. They also lead, mentor, and supervise staff while driving business strategy and continuous improvement initiatives.

Requirements

Candidates must have at least 8 years of experience as a Service Technician or in a comparable dealership/trucking role, along with 3 years of leadership experience. Proficiency in Microsoft Office and strong analytical and communication skills are required.

Benefits

• Accrued vacation time
• Employer RRSP matching
• Bonus plan
• Extended health coverage
• Medical coverage
• Dental coverage
• Vision coverage
• Basic life insurance
• Disability insurance
• Wellness programs

Listed skills

• Leadership · Preferred
• Budgeting · Preferred
• Recruitment · Preferred
• Operations Management · Preferred
• Data analysis · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team management
• Budgeting
• Customer relations
• Performance management
• Strategic planning
• Recruitment
• Operations management
• Data analysis
• Problem solving
• Communication
• Microsoft Office Suite
• Business judgment
• Mentoring
• Conflict resolution
• Data Analysis
• Performance Review
• Mentorship
• Performance Reporting
• Management
• Operations
• Tooling
• Business Strategies
• Continuous Improvement Process
• Detail Oriented
• Team Management
• Analytical Skills
• Marketing
• Microsoft Office
• Customer Relationship Management
• Sales
• Professionalism
• Customer Service
• Multitasking
• People Management
• Scheduling
• Strategic Prioritization
• Business Planning
• Diesel Engines
• Chargeback
• Gross Profit

Job areas

• Management & Leadership
• Transportation
• Trades
• Customer Service & Support
• Sales
• Service Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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