Warranty Engineer

Original job posting

Oversee warranty tickets and returned parts, analyze warranty costs and customer charges, and ensure customer response requirements are met. Coordinate containment and problem-solving activities, communicate findings to customers and management, guide technicians, and support continuous improvement and quality laboratory assignments.

Job details

Warranty Engineer Markham, Canada (Onsite) Contract Role Summary The Warranty Engineer is responsible for overseeing the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis. Key Responsibilities •Understand customer warranty agreements and requirements. •Track incoming warranty returned parts ensuring that customer response timing requirements are being met. •Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel. •Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to engaging relevant functions into problem solving, such as Quality, Engineering etc •Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products. •Generate warranty presentations for management and customers to increase awareness, establish priorities and get buy-in on appropriate actions. •Guide Warranty Technicians to determine proper warranty analysis methods and review results. •Participate in CIP (Continuous Improvement Processes) activities. May work on projects involving cost reduction, warranty reduction, or evaluation of new equipment, etc. •Maintain customer charges trackers, analyse debit notes be a decision maker for those charges acceptance/rejections within requirements set •Develop and Maintain troubleshooting Work Instructions, Provide trainings for other technicians •Support with any other assignments in Quality Assurance Laboratory Key Qualifications/Requirements Education •Electrical or Mechanical Engineering Degree Experience •Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience •Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus •Ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure. •Ability to lead a team and drive continuous improvement •Proven experience working with cross functional teams to complete daily tasks and projects. •Effective communication skills to collaborate with Customer and internal stakeholders •Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project) •Strong problem-solving skills to identify and troubleshoot issues that may arise. •Ability to travel occasionally to customer locations

What you’ll do

Oversee warranty tickets and returned parts, analyze warranty costs and customer charges, and ensure customer response requirements are met. Coordinate containment and problem-solving activities, communicate findings to customers and management, guide technicians, and support continuous improvement and quality laboratory assignments.

Requirements

Requires an electrical or mechanical engineering degree and at least 1.5 years of relevant engineering or hardware/software troubleshooting or development experience. Candidates should have strong problem-solving, communication, teamwork, and Microsoft Office skills; familiarity with OEM warranty systems is a plus, and occasional travel may be required.

Listed skills

• Problem solving · Preferred
• Root Cause Analysis · Preferred
• Continuous Improvement · Preferred
• Team Leadership · Preferred
• Cross-Functional Collaboration · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warranty Analysis
• Customer Communication
• Problem Solving
• Root Cause Analysis
• 8D Reporting
• 5 Whys
• Fishbone Analysis
• Containment Actions
• Continuous Improvement
• Cost Analysis
• Parts Analysis
• Team Leadership
• Cross-Functional Collaboration
• Troubleshooting
• Microsoft Office
• Warranty Systems

Job areas

• Engineering
• Manufacturing
• Customer Service & Support
• Management & Leadership