Receptionist (2023-4453)

Job summary

Manage the reception area by answering and directing calls, handling mail and courier packages, preparing reports and forms, and completing routine clerical tasks. Support residents, staff, families, and visitors by coordinating appointment confirmations, directing tour requests, maintaining resident lists, and participating in meetings and activities.

Job details

Description Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us? ACCOUNTABILITY OBJECTIVE Under the direction of the general manager/office manager, responds to multiple inquiries at once while performing a variety of clerical tasks in a busy reception area. Background/Qualifications Minimum grade 12 diploma. Minimum two years experience in a similar position. Proficient in Office including Word and Excel. Excellent written and verbal English skills required. Key Responsibilities Participates and contributes to the Verve Quality Improvement (VQI) program. Answers and directs the telephone in a professional, courteous manner. Prepares and receives courier packages. Prepares reports and performs routine typing using Word, and establishes forms using Excel. Directs requests for marketing tours to appropriate staff. Performs photocopying, faxing and filing as required. Updates all daily, weekly, and monthly residents’ list and distributes accordingly. Ensures that the reception desk and surrounding area is kept clean and tidy. Distributes all incoming mail. Calls residents to confirm doctor appointments, beauty salon, taxi, podiatrist, guest meals, arrival of medication. Participates in committee meetings and resident social events as required. Presents a positive company image and maintains positive communication with other staff, residents, families and the public. Participates in meetings, in-service programs as arranged by the site. Assists with evening and weekend activities as required. Performs other tasks as assigned by general manager. Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Complies with all corporate policies and procedures. Completes all required mandatory training/education. Verve Senior Living is an inclusive, equitable and accessible workplace. We are dedicated to building a team that reflects the diversity of the residents and communities in which we live and serve. If you require accommodation for an portion of the recruitment and hiring process, please let us know." All offers of employment are subject to a Criminal Background Check. We thank all those who apply; however only candidates under consideration will be contacted.

What you’ll do

Manage the reception area by answering and directing calls, handling mail and courier packages, preparing reports and forms, and completing routine clerical tasks. Support residents, staff, families, and visitors by coordinating appointment confirmations, directing tour requests, maintaining resident lists, and participating in meetings and activities.

Requirements

A minimum Grade 12 diploma and at least two years of experience in a similar position are required. Candidates must be proficient in Microsoft Office, including Word and Excel, and have excellent written and verbal English skills.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Filing · Preferred
• Organization · Preferred
• Microsoft Excel · Preferred
• report preparation · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Telephone Reception
• Customer Service
• Verbal Communication
• Written Communication
• Microsoft Word
• Microsoft Excel
• Report Preparation
• Typing
• Courier Handling
• Filing
• Photocopying
• Mail Distribution
• Appointment Confirmation
• Organization
• Health And Safety Compliance

Job areas

• Administrative
• Customer Service & Support
• Healthcare