Process Specialist - Fixed Term

Job summary

The Process Specialist is responsible for creating client records, assembling information, and filing Canadian and US tax returns. They also handle the electronic delivery and physical mailing of finalized tax documents to clients and authorities.

Job details

Company Description Vialto is a market leader in global mobility services. Our purpose is to ‘Connect the world’. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders, and colleagues. Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work. Working at Vialto is about getting the chance to be part of a global and dynamic team. Globally, Vialto has over 8200 staff in over 150 countries and territories around the world and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients. Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true self and share their unique talents and expertise to positively impact the communities we serve. To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram. Job Description What you’ll create and do As a Process Specialist, responsibilities include but are not limited to: Initiate and create client records Assemble client provided information Reach out to practice staff as required Send electronic copies of finalized tax returns to clients File Canadian and US Tax returns Scanning, mailing and couriering documents to clients and tax authorities Qualifications What you’ll bring to this role An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work A demonstrated commitment to valuing differences and working alongside diverse people and perspectives Committed to providing high quality work and maintaining timelines A strong grasp of technology, including MS office and Google Suite of products Prior office administration, data entry and/or customer service experience an asset Effective written and verbal communication skills, ability to communicate and manage expectations with clients Ability to work effectively under pressure without compromising professional standards or quality of work Flexible in terms of work schedule as services all Canadian time zones and overtime is required Additional Information Please note this is a 3-6 month full-time contract opportunity, starting from Jan 2027 (with the possibility of extension). Team members work on a hybrid schedule, in office 2-3 days per week - (mandatory training in the office) The Process Specialist team services all Canadian time zones, therefore extended business hours and overtime will be required during peak periods Hourly rate range for this position is CAD $21-$22.50 We are an equal opportunity employer that does not discriminate on the basis of any legally protected status. Please note that AI is used as part of the application process

What you’ll do

The Process Specialist is responsible for creating client records, assembling information, and filing Canadian and US tax returns. They also handle the electronic delivery and physical mailing of finalized tax documents to clients and authorities.

Requirements

Candidates should have a strong grasp of technology, including MS Office and Google Suite, and prior experience in office administration or customer service. Flexibility to work overtime and across various Canadian time zones is required.

Listed skills

• Time management · Preferred
• Google Suite · Preferred
• Customer service · Preferred
• written communication · Preferred
• MS-Office · Preferred
• Office Administration · Preferred
• Data entry · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data Entry
• Office Administration
• Customer Service
• MS Office
• Google Suite
• Written Communication
• Verbal Communication
• Tax Filing
• Client Relationship Management
• Time Management

Job areas

• Administrative
• Finance & Accounting
• Consulting
• Customer Service & Support