Customer Service Representative

Job summary

Assist customers in person and by phone, arrange deliveries and service calls, process contracts and accounts, and coordinate installations and work orders. Promote products and services, handle sales leads and collections, process payments and deposits, resolve customer concerns, and carry water products when needed.

Job details

Our Company Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. Responsibilities Assist customers in person and on the phone in a professional manner Set up deliveries and book service calls Process new contracts, create customer account and schedule installation, as required Print and distribute service work orders and route tickets, close work orders and bill out once completed Promote and up-sell products and services to new and current customers Book walk-in and phone sales leads with Sales Team Make accounts receivable collections and related calls, forward outstanding invoices as requested Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc Refer unresolved customer grievances to designated departments for further investigation Carry out water jugs and bags of water softener salt to customers when required Qualifications Outgoing, friendly, and a desire to help people Excellent interpersonal and phone communication skills Ability to multitask and work in a fast-paced environment Previous customer service experience Intermediate computer knowledge We Offer Compensation Hourly base pay Employee referral bonus Annual performance review (potential pay increase) Benefits Dental care Extended health care Life insurance Vision care Employee assistance program RRSP match (after three months) Work/Life Balance No weekends! No late nights! Monday through Friday Paid time off Paid holidays Training Paid CSR training Paid Culligan training Direct Career Tracks: We love to promote from within! Office Manager Sales Representative Management Additional Perks Employee discounts Supportive Workplace Non-toxic work environment Open door policy with management Company lunches, dinners, and parties! Our Mission As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water. Our Values Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do. Apply today! We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made. "This job posting is for an existing vacancy" Compensation: $20.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

What you’ll do

Assist customers in person and by phone, arrange deliveries and service calls, process contracts and accounts, and coordinate installations and work orders. Promote products and services, handle sales leads and collections, process payments and deposits, resolve customer concerns, and carry water products when needed.

Requirements

The role seeks an outgoing, friendly candidate with a desire to help people, strong interpersonal and phone communication skills, and the ability to multitask in a fast-paced environment. Previous customer service experience and intermediate computer knowledge are required; no education requirement is stated.

Benefits

• Employee Referral Bonus • Dental Care • Extended Health Care • Life Insurance • Vision Care • Employee Assistance Program • RRSP Match • Paid Time Off • Paid Holidays • Employee Discounts • Training

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Multitasking · Preferred
• Upselling · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Communication
• Phone Communication
• Multitasking
• Cash Handling
• Point-of-Sale Operation
• Accounts Receivable Collections
• Scheduling
• Order Processing
• Upselling
• Computer Skills
• Cash Reconciliation

Job areas

• Customer Service & Support
• Administrative
• Sales
• Finance & Accounting
• Logistics