Examiner- Claims

Job summary

Investigate property and casualty claims by gathering statements and damage details, interpreting policy coverage, setting reserves, and performing business interruption calculations. Coordinate settlements with independent adjusters and insurers, handle in-house adjustments and payment schedules, and communicate with insureds, claimants, underwriters, risk management, and brokerage teams.

Job details

Proudly Canadian. Driven by Purpose. Rooted in Care. Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada. Claims Examiner The Claims Examiner will be a key member of the National Insurance Operations team, reporting to our Claims Manager. You will collaborate with partners and clients to resolve property and casualty claims. Here Is What a Typical Day Looks Like Securing telephone statements and details of damages from customers. Review and interpret policy wordings and parameters to determine if coverage is in-force and triggered by the loss Manage claims settlement process with independent adjusters, providing recommendations and direction for negotiation and settlement within authority provided by insurers Perform in-house adjustment of claims within authority granted by provincial authorities and insurers Set and maintain accurate loss and expense reserves based upon investigation and/or recommendations, including validating independent adjusters’ or insurers’ reserve calculations and advising of discrepancies Perform business interruption calculations Provide feedback to Underwriters, Risk Management, and Brokerage teams on claims frequency and physical hazards Maintain and action abeyance files and payment schedules Draft and distribute correspondence to insureds, insurers, third party claimants, adjusters and other industry members The value you bring General Insurance Level 2 License required (must obtain within 3 months of hire) Working towards your CIP or CAIB preferred Proven experience working with Claims in the insurance industry Clear professional communication, both verbal and written Knowledge of MS products including Word, Excel, Outlook Role Details Hours: Full-time 37.5 hours per week Location: Remote options available in Canada Compensation Range: $55,000 - $65,000 Requisition #: 83295 Current Vacancy: Yes Why Western? Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact. Highlights Include 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation. Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page. Our Human‑First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team. Ready to Apply? If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

What you’ll do

Investigate property and casualty claims by gathering statements and damage details, interpreting policy coverage, setting reserves, and performing business interruption calculations. Coordinate settlements with independent adjusters and insurers, handle in-house adjustments and payment schedules, and communicate with insureds, claimants, underwriters, risk management, and brokerage teams.

Requirements

A General Insurance Level 2 License is required, with the license to be obtained within three months of hire; working toward a CIP or CAIB designation is preferred. Candidates should have proven insurance claims experience, clear verbal and written communication skills, and knowledge of Microsoft Word, Excel, and Outlook.

Benefits

• Paid Wellness Days
• Three Weeks' Vacation
• Company-Matching Savings Programs
• Employer-Paid Group Benefits

Listed skills

• Microsoft Excel · Preferred
• Negotiation · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims Investigation
• Policy Interpretation
• Claims Settlement
• Negotiation
• In-House Claims Adjustment
• Loss Reserving
• Expense Reserving
• Business Interruption Calculations
• Telephone Statements
• Customer Communication
• Professional Writing
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Independent Adjuster Coordination
• Claims Correspondence

Job areas

• Finance & Accounting
• Customer Service & Support

More jobs from Western Financial Group