Cage Shift Manager

Job Description Position: Cage Shift Manager Reports To: Director of Cage and Cage Manager OUR COMPANY Parq Casino – Dive into the excitement at downtown Vancouver’s only casino! At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses OVERVIEW A structured Cage Shift Manager role is critical to the success of Parq Casino. The primary purpose of the Cage Shift Manager is to manage the day-to-day operations of the Cage department as well as assist the Cage Manager and the Director of Cage Operations in all details of Parq Casino Cage Operations. WHY WORK AT PARQ * Extended Health and Dental Benefits * RSP/RRSP Matching * Employee and Family Assistance Program * Tuition Reimbursement * 20% off at Parq Food & Beverage Outlets * Discounted rates at local businesses within the community * Volunteer opportunities * Employee Recognition Program * Opportunities for growth and development * Companywide events * Refer a Friend Program DUTIES AND RESPONSIBILITIES The Cage Shift Manager is responsible for the overall supervision and direction of activities in the Cage Department. This full-time management position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Director of Cage Operations and the Cage Manager. * Minimum of one year experience as a Full-Time Cage Supervisor is an asset * Previous management experience an asset * Successful completion of probationary period, mandatory * Administration duties as assigned (data entry, auditing, account reconciliations, discrepancy investigations) * Assists in the disciplinary process of Cage Associates, including the issuance of disciplinary action, as required * Carries out daily Vault management and reconciliation including operational deposits * Compiles daily gaming revenue reconciliation and reports * Effectively resolves customer disputes, upholding company customer service and integrity standards * Knowledge of all promotions and events * Management of all cash counting and cash redemption equipment (bill counting equipment, TRM’s, Cash Recycler) * Manages ATM float and monitors and reconciles cash in ATM terminals * Management of cash and cash assets in all cages * Manages Wire Transfers, EFT, PGF, Bank Drafts, Verified Win, Convenience and PGF cheques * Manages, directs, delegates and assists Cage Associates to ensure that a high standard of accuracy, efficiency and customer service is maintained at all times * Manages the Count Team and daily operations of the Drop Count * Manages Time and Attendance * Monitors operations and activities within the Cage Department, and assists/coordinates Cage staff during opening, closing and handover * Performs and assists in job performance evaluations * Verification of transactions * Maintains a good rapport with all departments * Attends ongoing job training when required * Responsible for providing professional and exceptional customer service in accordance with established company standards * Responsible for supervising, documenting and coaching all Team Members under your direct supervision to ensure they are adhering to the company customer service standards * Coaches, mentors, and develops staff * Reports all operational exceptions / concerns to the Director * Ensures adherence to BCLC and IGCO’s standards at all times * Updates and communicates any policy related matters * Counterfeit recognition * Ensures AML (Anti-Money Laundering) policies are adhered to * All other duties as assigned QUALIFICATIONS AND EXPERIENCE * Post-secondary education in business administration or other applicable field is an asset * Accounting designation is an asset * Demonstrated exceptional customer relations * Proven superior customer service experience * Demonstrated strong analytical and mathematical abilities * Excellent communication skills, both written and verbal * Excellent organizational skills and the ability to multi-task * Extensive knowledge of operational procedures as they pertain to the Cage department * Flexible work schedule to accommodate operational needs of a casino environment, must be available to work overnight shifts * Strong computer skills and knowledge of MS Office * Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically CERTIFICATES AND/OR LICENSES REQUIREMENTS * Ability to obtain a valid GAMW License * Ability to complete all BCLC Certifications including AML, ART1, ART2, Privacy Awareness, and Lottery Certification * Serving it Right Certification PHYSICAL REQUIREMENTS * Ability to lift, handle, and transport objects up to 20 lbs * Required to sit, stand and walk during working hours. At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us. We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations

The Cage Shift Manager oversees daily cage operations, including vault management, revenue reconciliation, and the supervision of cage associates. They are responsible for ensuring operational efficiency, maintaining security standards, and providing exceptional customer service.

Candidates should have previous management experience and a minimum of one year as a full-time cage supervisor. The role requires strong analytical skills, the ability to work overnight shifts, and the capacity to obtain necessary gaming and AML certifications.

• Extended Health And Dental Benefits • Rsp/rrsp Matching • Employee And Family Assistance Program • Tuition Reimbursement • 20% Off At Parq Food & Beverage Outlets • Discounted Rates At Local Businesses • Volunteer Opportunities • Employee Recognition Program • Opportunities For Growth And Development • Companywide Events • Refer A Friend Program

• Customer servicePreferred
• Microsoft OfficePreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Cash Management
• Conflict Resolution
• Financial Reconciliation
• Customer Service
• Anti-money Laundering Compliance
• Staff Coaching
• Data Entry
• Vault Management
• Operational Auditing
• Performance Evaluation
• Communication Skills
• Organizational Skills
• Counterfeit Recognition
• Decision-making
• Microsoft Office
• Account Reconciliation
• Workplace Inclusivity
• Lifting Ability
• Accounting
• Automated Teller Machine
• Auditing
• Reconciliation
• Deposit Accounts
• Customer Relationship Management
• Business Administration
• Management
• Decision Making
• Communication
• Computer Literacy
• Confidentiality
• Tillage
• Electronic Funds Transfer
• Event Management
• Leadership
• Mathematics
• Multitasking
• Operations
• Performance Review
• Coaching
• Time Management
• Anti Money Laundering
• Investigation

• Management & Leadership
• Hospitality
• Finance & Accounting
• Security & Safety
• Customer Service & Support
• Cage Shift Manager
• Restaurant / Food Service Manager
• Restaurant Managers
• Food Service Managers

Minimum education

Master’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week