Night Auditor

Job summary

The Night Auditor is responsible for balancing department income, posting charges to guest folios, and managing front desk operations during the night shift. They also ensure guest satisfaction, handle emergency procedures, and maintain the cleanliness of the front desk area.

Job details

The Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios. Major Duties and Responsibilities * Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. * Posts and files all charges to guest, master, and city ledger accounts. * Uses proper telephone etiquette. * Reports any unusual occurrences or requests to the manager or assistant manager. * Knows all safety and emergency procedures. Is aware of accident prevention policies. * Maintains the cleanliness and neatness of the front desk area. * Handover shift log-book * Follow night audit procedures * Follow check in procedures * Guest Satisfaction, communication Assigns rooms in a courteous and efficient manner. * Records and makes all wake-up calls in an appropriate manner. * Must have complete knowledge of policies and procedures to be followed in case of an emergency. * Handles all internal control items as hotel policies and procedures dictate. * Set-up breakfast where applicable Minimum Qualifications and Skills * Experience (1-3 years) in the hospitality industry is considered a strong asset, especially night audit experience. * Basic accounting skills would be considered an asset. * Excellent communication, interpersonal and administration skills. * Proficiency / familiarity with computerized systems; MS Word, Excel, Outlook. * Ability to gather, compare, analyze and present data. * Ability to deal with all levels of management and staff in a professional manner. * Ability to multi-task and work within deadlines. Mental Effort * Mental and visual concentration during computer work daily, for accuracy in data entry and editing. * Mental effort required in multi-tasking and handling interruptions that require refocusing. * Listening and mental attentiveness in fulfilling guests requirements. * Periods of mental and visual concentration required for preparing, reviewing, and analyzing reconciliations and reports. Physical Effort * Performs computer work daily. Working Conditions * Infrequent handling of queries and calls from guests, and property staff. * Works a night, alone with minimum supervision and with no co-workers. Type of Supervision Required Reports to the hotel Front Office Manager or General Manager. Works under general instructions to prioritize and complete assigned tasks.

What you’ll do

The Night Auditor is responsible for balancing department income, posting charges to guest folios, and managing front desk operations during the night shift. They also ensure guest satisfaction, handle emergency procedures, and maintain the cleanliness of the front desk area.

Requirements

Candidates should have 1-3 years of experience in the hospitality industry, with preference given to those with night audit or basic accounting experience. Proficiency in computerized systems like MS Word, Excel, and Outlook is required, along with strong communication and multi-tasking abilities.

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Data entry · Preferred
• Accounting · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Night audit
• Accounting
• Customer service
• Suggestive selling
• Data entry
• Communication
• Interpersonal skills
• Administration
• MS Word
• Excel
• Outlook
• Data analysis
• Multi-tasking
• Emergency procedures
• Internal control
• City Ledgers
• Professionalism
• Accident Prevention
• Microsoft Word
• Microsoft Excel
• Editing
• Auditing
• Internal Controls
• Cleanliness
• Data Entry
• Emergency Procedures
• Front Office
• Selling Techniques
• Microsoft Outlook
• Multitasking
• Telephone Skills
• Balancing (Ledger/Billing)

Job areas

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative
• Night Auditor
• Receptionists (general)
• Hotel, Motel, and Resort Desk Clerks