Room Attendant

Job summary

The Room Attendant is responsible for cleaning and maintaining guest rooms, replenishing private bars, and providing turn-down services. They must also manage linen supplies, report defective equipment, and ensure all tasks meet hotel standards.

Job details

POSITION SUMMARY Reporting to the Director of Housekeeping, the successful candidate will be responsible for cleaning and maintaining guest rooms as well as replenishing and invoicing of private bars according to the standards of the Pan Pacific Hotel. KEY RESPONSIBILITIES THE KEY RESPONSIBILITIES OF THE ROOM ATTENDANT INCLUDE, BUT ARE NOT LIMITED TO: * Cleans and supplies fourteen (14) rooms per day, including all related private bar tasks. * Be able to provide evening turn-down service. * Must meet performance standards on the room inspection checklist; offers all assistance possible to guests. * Maintains and reports defective equipment; maintains and keeps the linen closet, cart, and basket well-supplied. * Ensures all chemicals are being employed to WHMIS standards. * Checks for and turns in all Lost and Found items; reports damage or losses to maintenance or housekeeping. * Removes Room Service trays from hallways. * Notifies the Hotel Inventory System after each guest room has been cleaned. * Performs other related duties as required. Physical Demands Must be able to exert physical effort, endure various physical movements throughout the work areas such as bending, stooping and kneeling when required. COMPETENCY PROFILE * Contributes an energetic and positive attitude to the hotel atmosphere * Maintain the highest standards of professionalism, ethics, and grooming. * Self-motivated and able to complete responsibilities in a timely manner with little or no supervision. * Must be extremely well organized and detail-oriented. * Maintain professional business confidentiality as required. SELECTION CRITERIA QUALIFICATIONS AND TECHNICAL EXPERIENCE * Previous hotel/housekeeping experience preferred. * Knowledge of WHMIS and safety standards. * Proficient in English to articulate themselves professionally in guest interactions. * Knowledge of “Back Safe” techniques.

What you’ll do

The Room Attendant is responsible for cleaning and maintaining guest rooms, replenishing private bars, and providing turn-down services. They must also manage linen supplies, report defective equipment, and ensure all tasks meet hotel standards.

Requirements

Previous hotel or housekeeping experience is preferred, along with knowledge of WHMIS and safety standards. Candidates must be proficient in English and capable of performing physical tasks such as bending and kneeling.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• Cleaning · Preferred
• Housekeeping · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Cleaning
• Inventory management
• Attention to detail
• Time management
• Professionalism
• Communication
• Safety standards
• WHMIS
• Back safe techniques
• Organization
• Customer service
• Energetic
• Positivity
• Ethical Standards And Conduct
• Self-Motivation
• Confidentiality
• English Language
• Inventory Management System
• Invoicing
• Safety Standards
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Room Attendant
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners