Room Attendant

Job summary

Responsible for providing housekeeping services and maintaining high standards of cleanliness in guest rooms and surrounding areas. Ensures a safe and secure environment while responding to guest requests in a professional manner.

Job details

WHY WORK FOR HILTON WHISTLER RESORT & SPA? At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your dedication to guest comfort is valued, your attention to detail is appreciated, and your career in hospitality can flourish. As a Room Attendant, you will receive the following benefits: * Life & Leisure Program – Incentive paid out every day that you work! * Extended Health Benefit Plan * Retirement Savings Programs * Complimentary Meals * Free On-Site Staff Parking * 50% Discount at Cinnamon Bear Restaurant * Participate in Hilton’s Team Member Travel Program * Educational Assistance Program - Take courses that will assist with your career development PURPOSE Responsible for providing housekeeping service and maintaining high standards of cleanliness in guest rooms and surrounding areas, in a timely and organized manner, ensuring a safe and secure environment. PRIMARY DUTIES * Clean and service a set number of guest rooms, while following correct procedures, including (but not limited to) changing bed linens, cleaning bathrooms, vacuuming, dusting, and replenishing supplies. * Prompt and accurate reporting of completed guest rooms and the reporting of any rooms unable to be serviced, according to set procedures. * Provide housekeeping service for occupied rooms with the highest regard for our guests’ privacy and comfort. * Respond quickly to guest requests in a friendly and professional manner. Follow up to ensure guest satisfaction. * Take ownership of the timely completion and documentation of rotating cleaning tasks for guestrooms - according to set procedures. * The immediate reporting of unsafe conditions and needed repairs, as per guidelines provided. * Work in such a careful manner that damage to the building and its contents is prevented at all times. * Ensure that linen rooms and housekeeping equipment are consistently maintained to the required standards. * Work in accordance with Health & Safety mandates and Departmental Loss Prevention rules. * Show continuous support for all environmental- and energy conservation initiatives. * Handle chemicals as per WHMIS regulations. * Ensure the security of all guest property (including lost & found items), storage rooms and equipment as per guidelines provided. * Maintain a professional image at all times through conduct, appearance and dress by following * company policies & procedures as outlined in the Team Member handbook. * Contribute to the successful organization and morale of the housekeeping department * Other duties or tasks as assigned In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.

What you’ll do

Responsible for providing housekeeping services and maintaining high standards of cleanliness in guest rooms and surrounding areas. Ensures a safe and secure environment while responding to guest requests in a professional manner.

Requirements

Candidates must be able to perform physical cleaning tasks including changing linens, vacuuming, and dusting. Must follow safety guidelines, handle chemicals according to WHMIS regulations, and maintain a professional appearance.

Benefits

• Life & Leisure Program incentive
• Extended Health Benefit Plan
• Retirement Savings Programs
• Complimentary Meals
• Free On-Site Staff Parking
• 50% Discount at Cinnamon Bear Restaurant
• Hilton’s Team Member Travel Program
• Educational Assistance Program

Listed skills

• Housekeeping · Preferred
• Cleaning · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• Customer service · Preferred
• Safety Compliance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping
• Cleaning
• Attention to detail
• Time management
• Customer service
• Safety compliance
• Chemical handling
• WHMIS
• Linen management
• Equipment maintenance
• Professionalism
• Chemical Safety
• Cleanliness
• Energy Conservation
• Linens
• Loss Prevention
• Restaurant Operation
• Detail Oriented

Job areas

• Hospitality
• Customer Service & Support
• Security & Safety
• Room Attendant
• Maid / Housekeeping Staff
• Domestic Housekeepers
• Maids and Housekeeping Cleaners

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