Security Officer

Job summary

The Security Officer is responsible for maintaining a safe environment for guests and associates by patrolling the casino, monitoring assets, and enforcing company and regulatory policies. They must also provide superior customer service while managing emergency situations and documenting all suspicious or criminal activity.

Job details

Job Description Position: Security Officer Reports To: Security Supervisor & Security Shift Manager OUR COMPANY Parq Casino – Dive into the excitement at downtown Vancouver’s only casino! At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses. OVERVIEW A structured Security Officer role is critical to the success of Parq Casino. The Security Officer’s primary role is to provide a safe environment for guests and associates in and around the Casino and Resort by maintaining a visible presence and superior customer service. *Note that Parq Casino is a 24/7 operation. A successful candidate must be available to work a variety of shifts. WHY WORK AT PARQ * Extended Health and Dental Benefits * RSP/RRSP Matching * Employee and Family Assistance Program * Tuition Reimbursement * 20% off at Parq Food & Beverage Outlets * Discounted rates at local businesses within the community * Volunteer opportunities * Employee Recognition Program * Opportunities for growth and development * Companywide events * Refer a Friend Program DUTIES AND RESPONSIBILITIES A Security Officer is responsible for the security of all assets and secure gaming supplies on the Casino and Resort property. Security Officers will be deployed at a variety of positions with designated responsibilities associated with each. Security is responsible for ensuring the casino remains free from minors, undesirable subjects and complies with all regulatory requirements. * Provide proactive superior customer service and maintain a friendly and professional demeanor on the floor at all times * Secure entrances including doors, windows, and gates * Patrol and provide visible security presence throughout the Casino and Resort * Monitor movement and security of cash and convertible cash assets * Provide physical security and crowd control in and around the Casino and Resort * Provide escorts for chip fills, table credits, box pulls, slot drops and large jackpots * Provide safety escorts for patrons and Associates as requested * Execute and assist with Emergency Procedures including fire evacuation and serious incidents * Monitor employee activity to ensure conduct of all gaming operations is in compliance with Parq Vancouver Policies and Procedures as well as British Columbia Lottery Corporation Standards, Policies and Procedures * Enforce restricted access to non-public and secure areas * Monitor patrons and Associates in the casino to identify underage, intoxicated or suspicious persons and/or activity * Report and provide Incident Reports for any suspicious or criminal activity, suspicious persons, exclusions or unattended children * Assist with medical emergencies * Write incident reports as required by policy * Maintain the highest level of discretion and confidentiality * Maintain working knowledge of company policies and procedures * Attend on-going job training as directed by management * Responsible for providing professional and superior customer service in accordance with established company standards * Additional duties as assigned by Supervisor or Manager QUALIFICATIONS AND EXPERIENCE * 1-2 years demonstrated security experience is preferred, but not required. (Preference will be given to experience in a hotel/resort or casino environment) * Education in related field of study including law enforcement would be a definite asset * Training in use of force and tactical communication * Demonstrated experience intervening and deescalating conflict situations with non-violent tactics * Ability to remain professional and perform duties under stressful conditions * Must have good verbal and written communication skills * Previous experience in report writing and incident investigation skills CERTIFICATES AND/OR LICENSES REQUIREMENTS * Ability to obtain valid Gambling Worker registration and License * Ability to complete all required BCLC trainings and Certifications * Valid BST (Basic Security Training) Certificate required * Must obtain Gaming Security Officer Training Certificate during probationary period (90 days) * Serving it Right Certification * Current certification in first aid Level 1 or 2 an asset * Current certification in Advanced Security Training an asset PHYSICAL REQUIREMENTS * Security Officers work in an environment with a diverse clientele, should the need arise all Security Officers are required to be physically able to restrain and control a subject during a physical removal * Able to lift, handle, and transport materials that are over 25lbs * Able to see entire field of vision, including having depth perception and full peripheral vision in order to ensure the safety of themselves and others * Will be required to stand and walk for extended periods of time while on shift (ability to run as required during an emergency or security situation) * May be required to work outdoors during all hours and in all weather At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us. Parq Casino exists on the traditional, ancestral, and unceded territory of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous-supportive business practices

What you’ll do

The Security Officer is responsible for maintaining a safe environment for guests and associates by patrolling the casino, monitoring assets, and enforcing company and regulatory policies. They must also provide superior customer service while managing emergency situations and documenting all suspicious or criminal activity.

Requirements

Candidates should have 1-2 years of security experience, preferably in a casino or resort setting, and possess a valid Basic Security Training (BST) certificate. The role requires the physical ability to restrain subjects, excellent communication skills, and the ability to obtain a Gambling Worker registration.

Benefits

• Extended Health And Dental Benefits
• Rsp/Rrsp Matching
• Employee And Family Assistance Program
• Tuition Reimbursement
• Food And Beverage Discounts
• Local Business Discounts
• Volunteer Opportunities
• Employee Recognition Program
• Growth And Development Opportunities
• Companywide Events
• Refer A Friend Program

Listed skills

• Customer service · Preferred
• First Aid · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security Operations
• Customer Service
• Conflict De-escalation
• Incident Reporting
• Surveillance
• Emergency Response
• Crowd Control
• Physical Security
• Report Writing
• Tactical Communication
• Use Of Force
• First Aid
• Workplace Inclusivity
• Professionalism
• Lifting Ability
• Materials Transport
• Reconciliation
• Communication
• Confidentiality
• Tillage
• Emergency Procedures
• Law Enforcement
• Officer Training
• Operations
• Tactical Communications
• Investigation

Job areas

• Security & Safety
• Hospitality
• Customer Service & Support
• Security Officer
• Security Officer (General)
• Security Guards

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