Communications Operator - Switchboard

Job summary

The Communications Operator is responsible for managing hospital telephone lines, including patient information and emergency calls. They also coordinate paging for physicians and maintain up-to-date on-call schedules to ensure efficient hospital operations.

Job details

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice. Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone. Applicants must reside and be legally eligible to work in Ontario. This is a Casual Opportunity. The Switchboard department is open 24/7 and shifts for this role will vary depending on departmental needs. Type: Replacement Job Description Answer main hospital telephones lines, patient information lines and emergency lines, etc. Answer enquiries of callers in accordance with Hospital policy, giving accurate information or referring calls using a PC based directory and paging system Activate paging and/or Emergency Codes according to Department and Hospital policies and procedures Page physicians and key hospital personnel as per Hospital policy in a timely manner Update On-Call Schedules used for locating hospital staff Remain up to date on hospital activities and all relevant policies and procedures. As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care The responsibilities described above are representative and are not to be construed as all-inclusive. Qualifications High School Diploma 2-3 years previous experience as a telephone or call centre operator preferable Excellent customer service skills Excellent verbal telephone skills and a firm grasp of the English language Hospital experience a definite asset Good working knowledge of Microsoft Windows, Word and Outlook Knowledge of Nortel Meridian telephones is an asset Keyboarding at 40 w.p.m. with maximum 5% error rate Ability to work at a fast pace in an unpredictable environment Ability to remain calm and polite when faced with stressful situations and potentially challenging callers Excellent problem-solving and clear communication skills Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all Why Choose Us? Be part of a dedicated team committed to excellence. Shape the future of healthcare in a supportive environment. Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP). Women’s College Hospital may use artificial intelligence (AI) or automated decision-making tools during various points in the recruitment and selection processes. Please note that third-party job boards may apply their own automated features when displaying or promoting this posting. Women’s College Hospital has no control over these external platform tools. If you suspect any recruitment related advertising, communication or content did not originate from Women’s College Hospital, please report it immediately by providing the relevant details to WCH Job Advertisement Fraud Reporting Form. Employment at Women’s College Hospital is conditional upon the verification of credentials, completion of a health review, and proof of immunity and vaccination status for vaccine-preventable diseases, in alignment with WCH Communicable Disease Surveillance protocols. Successful candidates will be required to complete the Employee, Physician and Volunteer Immunization Record Submission Form and the Pre-Placement Health Review Form prior to commencing employment. Submission instructions will be provided in the new hire package and all requirements must be satisfied prior to commencing employment. Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.

What you’ll do

The Communications Operator is responsible for managing hospital telephone lines, including patient information and emergency calls. They also coordinate paging for physicians and maintain up-to-date on-call schedules to ensure efficient hospital operations.

Requirements

Candidates must possess a High School Diploma and 2-3 years of experience in a telephone or call center environment. Proficiency in Microsoft Office and a typing speed of 40 w.p.m. are required, along with the ability to remain calm in high-pressure situations.

Benefits

• Defined benefit pension plan
• HOOPP pension plan

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Telephone etiquette
• Emergency code activation
• Paging systems
• Problem-solving
• Communication skills
• Microsoft Windows
• Microsoft Word
• Microsoft Outlook
• Keyboarding
• Data entry
• Stress management
• Multitasking
• Attention to detail
• Hospital Experience
• Advocacy
• Artificial Intelligence
• Ambulatory Care
• Teaching
• Automation
• Customer Service
• Communicable Diseases
• Communication
• Decision Making Software
• English Language
• Health Equity
• Patient Safety
• Innovation
• Problem Solving
• Nortel Meridian
• Telephone Skills
• Systems Thinking
• Wireless Paging Systems
• Switchboard Operator
• Diversification (Investing)

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Switchboard Operator
• Switchboard / Telephone Operator
• Telephone Switchboard Operators
• Switchboard Operators, Including Answering Service

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