Angela Xhelaj

Medical assistance professional and final-year medical student experienced in international travel-insurance cases, hospital and physician liaison, medical documentation, insurer communication, fitness-to-fly information, and medical transport/repatriation coordination. Strong medical terminology, English report writing and cross-border case-management skills.

• Ability to stay calm in difficult situations
• Ability to work under pressure
• adept at multitasking.
• Administrative Support
• Attention to detail
• Bilingual communication
• Capable of working independently
• Care Documentation
• Clinical Assessments
• Clinical care
• Clinical Observation
• Clinical Operations
• Communication
• Conflict Resolution
• Critical Thinking
• Customer service
• Data entry
• Front Desk Operations
• Microsoft Excel
• Microsoft Office
• Microsoft Outlook
• Microsoft Word
• Problem solving
• record keeping
• Teamwork
• Time management
• Vital Signs

1. International Medical Assistance

   Albanian Intercare Services Ltd. (AIS)

   Apr 2023 to Present

   Tirana, Albania

   • Coordinate international medical-assistance cases for insured travelers and patients receiving treatment in Albania and across the region. • Liaise directly with hospitals, treating physicians, insurers and assistance companies to obtain clinical updates and support timely case decisions. • Prepare, review and translate medical reports, clinical updates and doctor-to-doctor summaries in professional English. • Collect clinical information for medical clearance and fitness-to-fly decisions, including mobility, oxygen, monitoring and transport requirements. • Support ground/air medical transport and repatriation by coordinating information among treating facilities, insurers, assistance partners and transport teams. • Assist with Guarantee of Payment (GOP), treatment authorization, medical invoices, cost verification and supporting documentation. • Follow emergency, ward and ICU cases through investigations, treatment, specialist review and discharge planning while handling confidential information accurately.

1. Medical Faculty

   Degree in Medicine, Medicine

   Tirana, Albania

   2027

   Final Year

• EnglishProfessional