Tier 2 Member Support

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations. Qualified Candidate will handle incoming support requests, equipment configuration and network related updates. Key Responsibilities Include Managing NMS changes and updates Creating and dispatching field work for repairs Supporting customers and troubleshooting gear Candidate will also be responsible for incoming support requests after hours in an on call rotation. The Ideal Candidate Will Possess The ideal candidate will possess good communication, customer service and networking knowledge skills. Other assets will include: Cisco certification 2+ years of Switching and routing experience Time Management skills NMS system experience Proficient in English and French Condition Of Employment As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

The role involves handling incoming support requests, configuring equipment, and managing network-related updates. Responsibilities include managing NMS changes, dispatching field repairs, and participating in an after-hours on-call rotation.

Candidates should have networking knowledge and at least 2 years of experience in switching and routing. Proficiency in English and French, along with a Cisco certification, are considered strong assets.

• Time managementPreferred
• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Networking
• Switching
• Routing
• NMS System Management
• English Proficiency
• French Proficiency
• Time Management
• Equipment Configuration
• Troubleshooting

• Customer Service & Support
• Technology
• Engineering

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week

Seniority

Entry level