Branch Operations Specialist

Job summary

The Branch Operations Specialist manages complex business processes including customer contracts, billing, inventory control, and administrative resolutions. They collaborate with internal and external stakeholders to ensure efficient operations and support the branch's service and sales objectives.

Job details

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. 🌟 BRANCH OPERATIONS SPECIALIST 📍 MISSISSAUGA, ONTARIO 💧 JOIN XYLEM IN THE GLOBAL MISSION TO #LETSSOLVEWATER At Xylem, we are committed to solving the world's most critical water challenges. With more than 23,000 employees across 150+ countries, we are united by a shared purpose: creating innovative and sustainable solutions that make water more accessible, efficient, and resilient. If you're a highly organized professional who enjoys operations, customer service, logistics, and cross-functional teamwork, we'd love to hear from you! 🚀 THE ROLE As a Branch Operations Specialist, you will play a critical role in supporting the day-to-day operations of the branch. You will help ensure seamless customer experiences, operational efficiency, and strong collaboration between sales, service, and operations teams. This position is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering exceptional support to both customers and internal stakeholders. 🎯 WHAT YOU'LL DO ✅ Support daily branch operations and administrative activities ✅ Process customer orders, quotations, and service-related documentation ✅ Coordinate activities between sales, service, warehouse, and operations teams ✅ Maintain accurate customer, inventory, and operational records ✅ Respond promptly to customer inquiries and provide outstanding service ✅ Assist with inventory management and product availability tracking ✅ Support shipping, receiving, and logistics activities ✅ Ensure compliance with company policies, procedures, and safety standards ✅ Identify opportunities to improve operational efficiency and customer satisfaction ✅ Contribute to branch performance goals and continuous improvement initiatives 🤝 WHAT MAKES THIS ROLE EXCITING 🌟 Be a key contributor to the success of the branch 🌟 Gain exposure to multiple areas of the business 🌟 Work closely with sales, service, and operations leaders 🌟 Help drive exceptional customer experiences 🌟 Develop valuable operational and business management skills 🌟 Build a long-term career with a global industry leader 🧰 MINIMUM QUALIFICATIONS ✅ High school diploma or equivalent required ✅ Experience in an administrative, operations, customer service, or branch support role ✅ Strong organizational and time-management skills ✅ Excellent verbal and written communication skills ✅ Ability to manage multiple priorities in a fast-paced environment ✅ Strong attention to detail and accuracy ✅ Proficiency with Microsoft Office applications ✅ Ability to work independently and collaboratively within a team environment ⭐ PREFERRED QUALIFICATIONS 🔹 Experience in industrial, manufacturing, distribution, or service environments 🔹 Knowledge of inventory management and logistics processes 🔹 Experience supporting branch or service center operations 🔹 Familiarity with ERP systems and business management software 🔹 Order management and customer account support experience 🔹 Continuous improvement mindset with strong problem-solving skills 💡 WHAT WE'RE LOOKING FOR We're looking for someone who enjoys being the operational backbone of a team. The ideal candidate is: ✔ Customer-focused ✔ Highly organized ✔ Detail-oriented ✔ Proactive and solution-driven ✔ Comfortable working with multiple stakeholders ✔ Able to prioritize effectively and adapt to changing business needs 🏢 WORK ENVIRONMENT 📍 Office and branch-based environment 📦 Frequent interaction with warehouse, service, and operational teams 📞 Daily communication with customers and internal stakeholders 🤝 Collaborative and team-oriented workplace culture 🚀 Opportunities for professional growth and career advancement 🌍 WHY XYLEM? 💧 Make a meaningful impact by supporting solutions that address global water challenges 📚 Access training, development, and career-growth opportunities 🚀 Grow your career with a global organization 🤝 Join an inclusive and collaborative culture 🏆 Work for an industry leader committed to innovation and sustainability 🌱 Help build a more sustainable future 🚀 If you're passionate about operations, customer service, and helping teams succeed, join Xylem and make an impact every day. Together, let's solve water. 💧🌎✨ Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

What you’ll do

The Branch Operations Specialist manages complex business processes including customer contracts, billing, inventory control, and administrative resolutions. They collaborate with internal and external stakeholders to ensure efficient operations and support the branch's service and sales objectives.

Requirements

Candidates must have a high school diploma with 5 years of experience or a bachelor's degree with 3 years of experience. Proficiency in ERP systems, Microsoft Office, and CRM applications like Salesforce is required.

Benefits

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Investment Savings Plan
• RRSP Contributions
• Paid Parental Leave
• Tuition Reimbursement

Listed skills

• SAP · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Operations Management · Preferred
• Collaboration · Preferred
• Microsoft Office · Preferred
• Critical Thinking · Preferred
• Project management · Preferred
• Billing · Preferred
• Inventory management · Preferred
• Process Improvement · Preferred
• Salesforce · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Operations Management
• Contract Management
• Billing
• Invoicing
• Inventory Management
• Customer Service
• Problem Solving
• Critical Thinking
• Project Management
• SAP
• Salesforce
• Microsoft Office
• Data Analytics
• Process Improvement
• Collaboration
• Smart Meter Systems
• Ingenuity
• Accountability
• Organizational Skills
• Time Off Management
• Advanced Analytics
• Technology Solutions
• Microsoft Excel
• Data Analysis
• Customer Relationship Management
• Building Codes
• Business Concepts
• Business Process
• Communication
• Empowerment
• Enterprise Resource Planning
• Sales
• Field Service Management
• Warehousing
• Leadership
• Innovation
• Information Sharing
• Preventive Maintenance
• Microsoft Outlook
• Operations
• Order Processing
• Microsoft PowerPoint
• Process Analysis
• Public Utility
• Quotations
• SAP Applications
• Coordinating

Job areas

• Administrative
• Logistics
• Customer Service & Support
• Environmental & Sustainability
• Manufacturing
• Branch Operations Specialist
• Sales Support Specialist
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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