Manager - Quality, Patient Safety and Risk - Term Full-Time Position

Job summary

The Manager leads organizational quality, patient safety, risk management, and accreditation activities to ensure high-quality, patient-centered care. They collaborate with clinical and operational leaders to promote a culture of continuous improvement, accountability, and organizational learning.

Job details

Term Full-Time Position - (1.0 FTE) August 24, 2026 - August 24, 2027 THIS POSITION HAS A YEARLY SALARY RANGE OF $129,315.00 - $161,643.00 (Management/Excluded Group -1) Reporting to the Director, Quality, Safety, Strategy, this position is responsible for leading organizational quality, patient safety, risk management, patient and family feedback and engagement, infection prevention and control, and accreditation activities. The Manager provides leadership, consultation, education and performance monitoring to support the delivery of safe, high-quality, patient- and family-centred care across the organization. Working collaboratively with clinical and operational leaders, Medical Staff, staff, patients and community partners, the Manager promotes a culture of continuous quality improvement, risk reduction, accountability, and organizational learning. Knowledge, skills and abilities required: * High level of knowledge about the health system, health care environment as well as the principles and practices of health care delivery and high quality patient care, including legislative and regulatory frameworks. * Knowledge of policy development principles, methods and techniques. * Strong knowledge of program development, analysis/evaluation, reporting/auditing and data collection methods. * Strong incident investigation, root cause analysis, risk assessment, and corrective action planning skills. * Effective project management and organizational skills, with the ability to manage multiple priorities in a dynamic environment. * Knowledge of hospital operations and various health-related disciplines and their role in delivering safe and excellent patient care. * Excellent written and verbal communication skills with a diverse range of audiences, including strong interpersonal, presentation and communications planning skills. * Demonstrated leadership skills such as developing capacity in self and others, fostering collaboration and engagement, demonstrating self-awareness, setting priorities and direction, and taking action to implement decisions. * Demonstrated problem solving, negotiation and conflict resolution skills. * Excellent computer skills with relevant software and productivity systems. * Ability to lead high performing teams through developing performance, coaching, mentoring and demonstrating positive values-based behaviours. * Ability to demonstrate sound judgment, maintain confidentiality and build trust. * Ability to assess and evaluate programs through an equity, privacy and ethics lens. * Ability to interpret and implement legislation and apply within organizational policy and procedure. * Ability to demonstrate tact and diplomacy, while fostering positive working relationships with all staff, clients, families and health system partners. * Ability to lead or facilitate productive meetings, working groups or other that positively contribute towards the desired outcomes; able to build consensus and support among different teams with varying priorities and complex needs. * Demonstrated ability to be creative and innovative in the development and delivery of tools and materials for adult learners. * Cross cultural awareness and sensitivity * Comprehensive knowledge of Indigenous Peoples history, culture, communities and an understanding of First Nations peoples experiences within the healthcare system. The successful candidate will have regulated healthcare professional registration (e.g., Registered Nurse, Physiotherapist, Occupational Therapist), a Bachelor’s degree in a health-related field, health administration, public health, social sciences, or a related field, five (5) years’ experience in healthcare, quality improvement/assurance, patient experience, or risk management, and demonstrated experience working directly with patients, families, and caregivers. An equivalent combination of education, training, and/or experience may be considered. Graduate education in a health-related field, two (2) to three (3) years of relevant leadership experience, quality assurance, improvement or compliance training (e.g., ISMP Canada, IHI certification, ISO training), a certificate in risk management, project management experience, and patient safety and incident reporting and analysis education or certification would be considered beneficial. Bilingualism in English and French would be considered an asset. Closed : Open Until Filled

What you’ll do

The Manager leads organizational quality, patient safety, risk management, and accreditation activities to ensure high-quality, patient-centered care. They collaborate with clinical and operational leaders to promote a culture of continuous improvement, accountability, and organizational learning.

Requirements

Candidates must hold a regulated healthcare professional registration and a bachelor's degree in a health-related field. A minimum of five years of experience in healthcare, quality improvement, or risk management is required.

Listed skills

• Policy development · Preferred
• Leadership · Preferred
• Quality Improvement · Preferred
• Risk Management · Preferred
• Communication · Preferred
• Root Cause Analysis · Preferred
• Project management · Preferred
• Performance Monitoring · Preferred
• Conflict Resolution · Preferred
• Infection Prevention · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quality improvement
• Patient safety
• Risk management
• Incident investigation
• Root cause analysis
• Project management
• Policy development
• Performance monitoring
• Leadership
• Conflict resolution
• Data collection
• Accreditation
• Infection prevention
• Strategic planning
• Communication
• Stakeholder engagement
• Performance Coaching
• Tactfulness
• Healthcare Industry Knowledge
• Accountability
• Policy Development
• Self-Awareness
• Organizational Skills
• Diplomacy
• Regulatory Frameworks
• Bilingual (French/English)
• Ethical Standards And Conduct
• Planning
• Quality Improvement
• Program Development
• Physical Therapy
• Adult Education
• Auditing
• Management
• Communication Planning
• Public Health
• Compliance Training
• Computer Literacy
• Confidentiality
• Conflict Resolution
• Continuous Quality Improvement (CQI)
• Occupational Therapy
• Patient Safety
• Incident Reporting
• Innovation
• Infection Control
• Problem Solving
• Risk Management
• Project Management
• Mentorship

Job areas

• Healthcare
• Management & Leadership
• Government & Public Sector
• Security & Safety
• Director of Patient Safety and Risk Management
• Patient Safety Manager
• Environmental and Occupational Health Inspectors and Associates
• Occupational Health and Safety Specialists