Warranty Manager-(Canada, Geely Auto)

Job summary

The Warranty Manager is responsible for developing warranty policies, managing the end-to-end lifecycle of claims, and overseeing dealer network performance. They also conduct audits, manage warranty costs, and drive product quality improvements through data analysis and cross-functional collaboration.

Job details

Key Responsibilities: Warranty Policy & Governance • Develop and maintain warranty policies, procedures, and guidelines aligned with factory standards and local law • Define governance, approval authority, and escalation frameworks for warranty and goodwill decisions • Act as the internal SME on all warranty-related matters • Undertake additional duties or contribute to projects related to the Company’s business operations, including providing leadership or support as reasonably required and consistent with the responsibilities of the role. End-to-End Warranty Operations •Manage the full lifecycle of warranty claims (submission, validation, approval/denial, reimbursement) • Ensure claims are processed accurately, consistently, and within agreed timelines • Oversee complex or high-value claims requiring detailed assessment Dealer Network Management • Provide guidance and support to dealers on warranty processes and requirements • Monitor dealer performance (claim quality, rejection rates, timeliness) and drive improvements • Manage dealer escalations, disputes, and exception approvals Audit, Compliance & Risk Control • Conduct dealer audits to ensure compliance and submission accuracy • Identify and mitigate risks including incorrect claims, abuse, or fraud • Maintain robust internal controls and audit readiness Cost Management & Reporting • Monitor and control warranty spend, identifying key cost drivers and risks • Prepare regular reporting, forecasts, and insights for Finance and leadership • Manage goodwill expenditure in line with commercial and customer strategies Data Analysis & Quality Improvement • Analyse warranty data to identify trends, failure modes, and product quality issues • Support root cause analysis and drive corrective actions with factory and internal teams • Contribute to continuous improvement to reduce warranty cost and improve reliability Cross-functional Collaboration • Partner with Aftersales, Technical, Parts, Customer Experience, and HQ teams • Support technical validation of claims and resolution of recurring issues • Coordinate parts return and support recovery processes where required Systems & Process Management •Lead warranty system integration, testing, and optimisation with factory systems • Drive process efficiency, automation, and data accuracy • Act as business owner for warranty systems and reporting tools Customer, Recall & Training Support • Support resolution of complex customer warranty disputes and escalations • Assist in recall and service campaign execution and claim management • Develop and deliver training to internal teams and dealers on warranty processes

What you’ll do

The Warranty Manager is responsible for developing warranty policies, managing the end-to-end lifecycle of claims, and overseeing dealer network performance. They also conduct audits, manage warranty costs, and drive product quality improvements through data analysis and cross-functional collaboration.

Requirements

The role requires a professional with experience in warranty operations, dealer management, and compliance within the automotive industry. Candidates must possess strong analytical skills and the ability to manage complex systems and stakeholder relationships.

Listed skills

• Process Optimization · Preferred
• Policy development · Preferred
• Data analysis · Preferred
• Root Cause Analysis · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Warranty Management
• Policy Development
• Governance
• Claims Processing
• Dealer Network Management
• Audit Compliance
• Risk Control
• Cost Management
• Data Analysis
• Root Cause Analysis
• Product Quality Improvement
• Cross-functional Collaboration
• System Integration
• Process Optimization
• Customer Dispute Resolution
• Recall Management

Job areas

• Management & Leadership
• Manufacturing
• Customer Service & Support
• Engineering
• Data & Analytics

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