Conference Services & Event Sales Manager

Job summary

The Conference Services & Event Sales Manager will manage event bookings from inception to departure, including food, beverage, and audio-visual requirements. They are responsible for actively booking new local events and maintaining strong relationships with existing clients to ensure repeat business.

Job details

Company Description Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Fairmont Palliser | A Legacy of Excellence, A Future of Possibility For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences. Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose. Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary. About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Conference Services & Event Sales Manager. Inspire and create the grandest experience for our guest, clients and colleagues every day. Our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Services & Event Sales Manager, where you will liaise between multiple departments to meet the needs and exceed the expectations of your guests. Reporting to the Director, Event Sales & Services. Key Responsibilities Consistently offer professional. friendly and engaging service Confirm all event related information with clients Establish and maintain rapport with clients prior to, during and post conference, encouraging repeat business Service event bookings from date of booking to departure, including meeting requirements. guest room requirements, guest room pickup, food & beverage and audio visual Actively book new local events and maintain existing client relationships Create floor plans for each event to ensure banquets and clients are in agreement prior to set up Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments Follow departmental policies and procedures Follow all safety policies Other duties as assigned Qualifications What will you bring to this role? 3-5 years experience in a previous event leadership role required Experience in a luxury hotel brand preferred Computer literate in Microsoft Window applications required University/College degree in a related discipline preferred Excellent communication skills. both written and verbal required Strong interpersonal and problem solving abilities Additional Information Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ Belonging: We celebrate our differences. We support each other and we always stand together.​ Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ Integrity: We build trust through mutual respect and being authentic.​ Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

What you’ll do

The Conference Services & Event Sales Manager will manage event bookings from inception to departure, including food, beverage, and audio-visual requirements. They are responsible for actively booking new local events and maintaining strong relationships with existing clients to ensure repeat business.

Requirements

Candidates must have 3-5 years of experience in an event leadership role, preferably within a luxury hotel brand. Proficiency in Microsoft Windows applications and a university or college degree in a related discipline are also required.

Benefits

• Complimentary upgrades
• Extended stays
• Discounted stays
• Dining discounts
• Wellness discounts
• Health coverage
• Paramedical coverage
• Dental coverage
• Vision coverage
• Life insurance
• Disability coverage
• Company-matched pension plan
• RRSP options
• TFSA options
• Complimentary meal

Listed skills

• Problem solving · Preferred
• interpersonal skills · Preferred
• Sales · Preferred
• Communication · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Event management
• Sales
• Client relationship management
• Communication
• Problem solving
• Interpersonal skills
• Food and beverage coordination
• Audio visual coordination
• Floor plan creation
• Billing procedures
• Contract management
• Luxury hospitality
• Microsoft Windows applications
• Rapport Building
• Building Trust
• Billing Systems
• Textiles
• Computer Literacy
• Discounts And Allowances
• Empowerment
• Leadership
• Marketing
• Innovation
• Problem Solving
• Proactivity
• Sales Management
• Conference Services

Job areas

• Hospitality
• Sales
• Management & Leadership
• Customer Service & Support
• Food & Beverage
• Conference Services Manager
• Sales Manager (General)
• Sales and Marketing Managers
• Sales Managers

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