Guest Service Agent

Job summary

The Guest Service Agent acts as the primary point of contact for guests, managing the check-in and check-out process while delivering exceptional hospitality. They are responsible for promoting hotel amenities, handling reservations, and resolving guest inquiries to ensure a memorable stay.

Job details

Pullman Bunker Bay is a 5-star luxury beachside resort located in the stunning Margaret River Region of Western Australia. The resort offers 150 beautifully appointed bungalow-style villas, a variety of food and beverage options at the Other Side of the Moon restaurant and bar, award-winning conference and wedding facilities, and a rejuvenating day spa. While living and working in this picturesque area, you can explore sailing adventures, savour award-winning wines, and experience world class whale watching from the banks of Bunker Bay Beach. Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests. Casual loading on all hourly rates! Base rate of $27.97. With Loadings: Monday - Friday $34.96ph, Saturday $41.96ph, Sunday $48.95ph and Public Holidays $69.93ph! Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confidant in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills Proficiency in both written and verbal communication Previous experience in hotel front desk operations is a valuable asset Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays Accor Benefits ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

What you’ll do

The Guest Service Agent acts as the primary point of contact for guests, managing the check-in and check-out process while delivering exceptional hospitality. They are responsible for promoting hotel amenities, handling reservations, and resolving guest inquiries to ensure a memorable stay.

Requirements

Candidates should possess strong communication, organizational, and multi-tasking skills with a flexible approach to rotating schedules including nights and weekends. Previous experience in hotel front desk operations is considered a valuable asset for this role.

Benefits

• All Heartist Membership
• Family & Friends Discounts
• Accor Live Limitless Loyalty Program
• Career development training
• Accor Academy
• Typsy training platform

Listed skills

• Time management · Preferred
• Front Desk Operations · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Problem solving
• Multi-tasking
• Time management
• Organizational skills
• Front desk operations
• Reservation management
• Guest account management
• Team collaboration
• Customer Service
• Innovation
• Multitasking
• Operations
• Restaurant Operation
• Time Management
• Verbal Communication Skills
• Reservations

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks

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