Associate, Personal Insurance

Edmonton, AB
On-site
Posted Oct 10, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Apply by: Oct 10, 2027
Posting language: English
Working hours: 40 hours per week

Job summary

This role provides support to the personal lines team by managing payment follow-ups, producing documentation, and handling claims. The associate is also responsible for preparing quotes, renewal emails, and interacting with underwriters.

Job details

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. Our people are: Encouraged to challenge the status quo and never stop learning in their commitment to excellence. Empowered with a sense of accountability and autonomy to take ownership of their work. Treated with respect and act with integrity by putting clients, colleagues, and community first. Recognized for their achievements and celebrate festivities, big and small, to make work fun. We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible. Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance. ASSOCIATE, PERSONAL INSURANCE Your knowledge and experience in personal insurance combined with your attention to detail and customer service focus are the keys to success in the role of Personal Insurance Associate. This role is responsible for providing support to the personal lines team with payment follow up, producing pink cards, claims follow up, preparing quotes and renewal emails for clients, interaction with underwriters and various other tasks as assigned. LOCATION AND STATUS Edmonton, AB Full-time, permanent QUALIFICATIONS Related experience in insurance industry with strong working knowledge of personal lines products is an asset Skilled user of the Microsoft Office Suite of products Level 1 General Insurance License is considered an asset (must obtain within 6 months of employment) VALUES & COMPETENCIES High degree of professionalism and integrity Superior communication skills Committed to excellence in customer service and builds strong relationships at all levels Skilled user of the Microsoft Office Suite of products Familiar with insurance customer relationship software Demonstrated accountability and reliability in the quality and timeliness of work Able to prioritize in a busy environment in order to meet tight deadlines Flexible and adaptable with proven problem-solving skills Works well within a team and independently Critical thinker with attention to details Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits. Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

What you’ll do

Requirements

Candidates should have related experience in the insurance industry and a strong working knowledge of personal lines products. Proficiency in Microsoft Office and a Level 1 General Insurance License are preferred.