Service Associate, Commercial Insurance

Job summary

This role provides internal support to commercial lines teams by auditing policy documents, managing invoicing, and organizing file documentation. It is a non-client facing position focused on maintaining accuracy and service excellence behind the scenes.

Job details

We put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees. Our people are: Encouraged to challenge the status quo and never stop learning in their commitment to excellence. Empowered with a sense of accountability and autonomy to take ownership of their work. Treated with respect and act with integrity by putting clients, colleagues, and community first. Recognized for their achievements and celebrate festivities, big and small, to make work fun. We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible. Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance. SERVICE ASSOCIATE, COMMERCIAL INSURANCE Your attention to detail of policy reviews, invoicing and internal service focus are the keys to success in the role of Service Associate, Commercial Insurance. This non-client facing role is responsible for providing general support to the commercial lines teams with tasks such as, but not limited to reviewing and auditing policy documents for accuracy, invoicing premiums, handling internal instructions and organizing file documentation. LOCATION AND STATUS Calgary, AB Full-time permanent QUALIFICATIONS 2+ years of Commercial Insurance experience or a minimum of 2 – 5 years of Personal Insurance experience Alberta Level 1 License a requirement CIP or CAIB designation, or working towards is considered an asset VALUES & COMPETENCIES High degree of professionalism and integrity Critical thinker with strong attention to details Very organized and able to adjust to tight and changing deadlines Role is not client facing so the candidate must be committed to excellence in service and “behind the scenes” support and building strong relationships with the Commercial Lines Teams Skilled user of the Microsoft Office Suite of products (Epic Knowledge an Asset) Handles a fast-paced environment well and demonstrates accountability, accuracy and reliability in the quality of work Flexible and adaptable with proven problem-solving skills Works well within a team and independently Enjoys mentoring and training junior Service Team members Acera Insurance is the largest independent, employee-controlled brokerages in Canada. With over 60 locations across British Columbia, Alberta, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits. Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

What you’ll do

This role provides internal support to commercial lines teams by auditing policy documents, managing invoicing, and organizing file documentation. It is a non-client facing position focused on maintaining accuracy and service excellence behind the scenes.

Requirements

Candidates must have at least 2 years of commercial insurance experience or 2-5 years of personal insurance experience and hold an Alberta Level 1 License. A CIP or CAIB designation is considered an asset for this role.

Benefits

• Employee ownership opportunities
• Professional development
• Collaborative work environment

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Documentation · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• Microsoft Office Suite · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial insurance
• Policy review
• Invoicing
• Attention to detail
• Microsoft Office Suite
• Epic
• Critical thinking
• Problem-solving
• Time management
• Teamwork
• Mentoring
• Data entry
• Documentation
• Professionalism
• Integrity
• Accountability
• Auditing
• Brokerage
• Critical Thinking
• Problem Solving
• Risk Management
• Mentorship
• Microsoft Office
• Detail Oriented

Job areas

• Finance & Accounting
• Administrative
• Customer Service & Support
• Commercial Insurance Assistant
• Claims Processor
• Statistical, Finance and Insurance Clerks
• Insurance Claims and Policy Processing Clerks

More jobs from Acera Insurance