Junior Cityworks Technical Analyst

Canada
Remote
Posted Oct 8, 2026
1 position

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Employment type: Contract
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week
Location requirements: Country, Kelowna, British Columbia, Canada
Seniority: Entry level

Job summary

Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL, troubleshoot application and workflow issues, and assist with tickets, testing, configuration, and administration. Support documentation and knowledge transfer, contribute to the planned Cityworks 23.14 upgrade, and work with technical leads and stakeholders to improve platform performance.

Job details

Job Description On behalf of our public sector client, Affinity is seeking a Junior Cityworks Technical Analyst to provide operational support for asset management and permitting applications, including troubleshooting, user support, administration, testing, and system upgrades. Work closely with technical teams and stakeholders to resolve issues and optimize platform performance. Responsibilities Provide Tier 1 and Tier 2 support for Cityworks AMS and PLL users Troubleshoot and resolve application, configuration, and workflow issues Investigate and respond to support tickets Assist with user support, issue triage, and testing activities Support configuration and administrative tasks within Cityworks Participate in system documentation and knowledge transfer activities Assist with the City's planned upgrade to Cityworks 23.14 Work closely with the Senior Technical Lead and other business stakeholders Qualifications 1-3 years of experience supporting Cityworks AMS and/or PLL Familiarity with Cityworks 23 Experience providing application support in a municipal or utility environment is an asset Understanding of Cityworks workflows, service requests, permits, inspections, work orders, and asset management processes Ability to investigate issues, analyze requirements, and communicate effectively with users Experience working with ArcGIS Enterprise and GIS data is considered an asset Strong customer service and problem-solving skills Affinity Earn Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/ About Affinity Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. For more information on Affinity, please visit www.affinity-group.ca Job Number: 14013

What you’ll do

Requirements

Requires 1–3 years of experience supporting Cityworks AMS and/or PLL, familiarity with Cityworks 23, and understanding of Cityworks workflows and municipal asset management processes. Strong communication, customer service, and problem-solving skills are required; municipal or utility application support and ArcGIS Enterprise or GIS data experience are assets.