Food & Beverage Outlets Supervisor

Job summary

The supervisor oversees daily operations of hotel food and beverage outlets to ensure exceptional guest service and operational efficiency. They lead and motivate team members while managing inventory, cost control, and compliance with health and safety regulations.

Job details

POSITION SUMMARY The Food & Beverage Outlets Supervisor is responsible for overseeing the daily operations of the hotel's food and beverage outlets, ensuring exceptional guest service, efficient operations, and adherence to company standards. This position provides leadership and support to front-of-house team members while maintaining a positive guest experience in the restaurant, lounge, banquets, in room dining and signature club lounge. KEY RESPONSIBILITIES * Supervise daily operations of all assigned food and beverage outlets. * Lead, coach, train, and motivate team members to deliver exceptional guest service. * Ensure compliance with hotel policies, service standards, health and safety regulations, and liquor legislation. * Monitor staffing levels and assist with scheduling to ensure operational needs are met. * Conduct pre-shift meetings and communicate daily priorities, promotions, and special events. * Handle guest concerns and resolve issues promptly and professionally. * Monitor food and beverage quality, presentation, and service standards. * Assist with inventory management, ordering, and cost control initiatives. * Support the execution of special events, banquets, and catering functions as required. * Complete opening and closing procedures and ensure accurate cash handling practices. * Maintain cleanliness, organization, and safety throughout all outlets. * Assist with hiring, onboarding, and performance management of team members. * Foster a positive and collaborative work environment. QUALIFICATIONS * 5 years supervisory experience in a restaurant, hotel, or hospitality environment. * Strong knowledge of food and beverage service standards. * Smart Serve Certification (or provincial equivalent) required. * Excellent leadership, communication, and interpersonal skills. * Strong problem-solving and conflict-resolution abilities. * Ability to multitask and remain composed in a fast-paced environment. * Proficient with point-of-sale systems and basic computer applications. * Flexible availability, including mornings, evenings, weekends, and holidays. SKILLS & COMPETENCIES * Leadership and team development * Guest service excellence * Organization and time management * Conflict resolution * Decision-making and problem-solving * Attention to detail * Financial awareness and cost control * Adaptability and flexibility PHYSICAL REQUIREMENTS * Ability to stand and walk for extended periods. * Ability to lift and carry up to 30 lbs (14 kg). * Ability to work in a fast-paced hospitality environment. REPORTS TO Food & Beverage Outlets Manager EMPLOYMENT TYPE Full-Time WHY JOIN OUR TEAM? As a Food & Beverage Outlets Supervisor, you will play a key role in creating memorable dining experiences while supporting the success of our restaurant, lounge, patio, and event operations. This is an excellent opportunity for a hospitality professional looking to develop their leadership skills and grow their career within the hotel industry.

What you’ll do

The supervisor oversees daily operations of hotel food and beverage outlets to ensure exceptional guest service and operational efficiency. They lead and motivate team members while managing inventory, cost control, and compliance with health and safety regulations.

Requirements

Candidates must have at least 5 years of supervisory experience in a hospitality environment and possess strong leadership and communication skills. A valid Smart Serve certification is required, along with proficiency in point-of-sale systems and flexible availability.

Listed skills

• Leadership · Preferred
• Organization · Preferred
• Time management · Preferred
• Conflict Resolution · Preferred
• Decision Making · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Cost Control · Preferred
• adaptability · Preferred
• Point-of-sale systems · Preferred
• Cash handling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team development
• Guest service excellence
• Organization
• Time management
• Conflict resolution
• Decision-making
• Problem-solving
• Attention to detail
• Financial awareness
• Cost control
• Adaptability
• Flexibility
• Point-of-sale systems
• Cash handling
• Cash Handling
• Cost Control
• Supervision
• Team Motivation
• Lifting Ability
• Event Operations
• Service Standards
• Hotel Industry
• Health and Safety Regulatory Compliance
• Decision Making
• Cleanliness
• Customer Service
• Communication
• Conflict Resolution
• Performance Management
• Interpersonal Communications
• Inventory Management
• Problem Solving
• Multitasking
• Employee Onboarding
• Operations
• Point Of Sale
• Restaurant Operation
• Time Management
• Team Building
• Scheduling
• Customer Complaint Resolution
• Detail Oriented

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Food and Beverage Outlet Supervisor
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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