Manager of Support Services

Job summary

Provide leadership and operational oversight for support service functions, including legal, privacy, education, and staff training. Ensure all services are coordinated, accountable, and aligned with the Child, Youth and Family Services Act and Anishinaabe values.

Job details

EMPLOYMENT OPPORTUNITY – Internal/External Manager of Support Services Full-Time Permanent Location – Kenora POSITION SUMMARY: AAnishinaabe Abinoojii Family Services (AAFS) is seeking an experienced and motivated Manager of Support Services to provide leadership and operational oversight for key support service functions within the Agency. Reporting to the Director of Services, the Manager of Support Services oversees the Staff Training Coordinator, Privacy Officer, Education Liaison Worker, and Legal Services Coordinator to ensure support services are coordinated, accountable, culturally appropriate, and aligned with applicable legislation, Agency policies, and service standards. The successful candidate will support cross-departmental collaboration and strengthen internal systems that contribute to high-quality child welfare services and positive outcomes for children, youth, and families. MAJOR DUTIES AND RESPONSIBILITIES: * Provide leadership, supervision, and support to the Staff Training Coordinator, Privacy Officer, Education Liaison Worker, and Legal Services Coordinator. * Oversee legal support, privacy compliance, educational liaison services, staff training, and support service functions across the Agency. * Monitor workflows, establish priorities, and ensure services are completed accurately and within required timelines. * Support recruitment, orientation, performance management, and professional development of assigned staff. * Ensure compliance with the Child, Youth and Family Services Act, Part X privacy obligations, Agency policies, and applicable service standards. * Coordinate with Agency legal counsel, schools, community partners, and First Nation communities to support integrated service delivery. * Support development and implementation of policies, procedures, quality improvement initiatives, and operational processes. * Prepare reports, summaries, statistics, and updates related to support service activities and operational trends. * Promote culturally appropriate service delivery grounded in Anishinaabe values, traditions, and community involvement. * Participate in management meetings, committees, special projects, and organizational initiatives as required. QUALIFICATIONS: * Bachelor’s degree in Social Work, Public Administration, Education, Law, Business Administration, Indigenous Studies, or a related field; Master’s degree considered an asset. * Minimum five (5) years of related experience in child welfare, social services, legal services, privacy, education support, training, compliance, or program administration. * Minimum two (2) years of supervisory or management experience preferred. * Strong knowledge of the Child, Youth and Family Services Act, including privacy obligations under Part X, and related child welfare standards. * Knowledge of Customary Care, First Nation communities, Anishinaabe traditions, and cultural practices. * Demonstrated experience in legal support processes, privacy compliance, education liaison services, training coordination, and program administration. * Strong leadership, organizational, analytical, communication, and problem-solving skills. * Ability to maintain confidentiality and manage sensitive information professionally. * Proficiency in Microsoft Office, client databases, learning management systems, and reporting tools. * Valid Ontario Class “G” Driver’s Licence and access to a reliable vehicle. * Clear Vulnerable Sector Check, internal records check, and Driver’s Abstract required. * Ability to speak Anishinaabemowin is preferred and considered an asset. WORKING CONDITIONS: The work will primarily be performed in a typical office environment at AAFS headquarters in Kenora, with travel required to First Nation communities and external meetings as needed. The position requires flexibility in working hours, including evenings and weekends, and the ability to manage multiple priorities in a fast-paced environment. Benefits: AAFS offers 5 weeks of paid vacation, Extended Health, Dental, AD&D, and Group Life benefits to this position after one month of employment as well as voluntary participation in our Pension Program Salary Range: $87,004.40- $106,705.08 We are committed to recruiting a diverse workforce that represents the First Nations communities that we serve. Preference will be given to Internal and/or Indigenous applicants. Please self-identify upon applying. AAFS welcomes and encourages applications from peoples with disabilities and will provide accessibility accommodations as part of the application process upon request. Applicants resume may be used to create a qualified candidates list for recruitment of other positions within our organization. DEADLINE TO SUBMIT APPLICATION IS: Open Until Filled

What you’ll do

Provide leadership and operational oversight for support service functions, including legal, privacy, education, and staff training. Ensure all services are coordinated, accountable, and aligned with the Child, Youth and Family Services Act and Anishinaabe values.

Requirements

Requires a Bachelor's degree in a related field and at least five years of experience in child welfare, social services, or program administration. Candidates should have supervisory experience and a strong knowledge of privacy obligations and First Nation cultural practices.

Benefits

• 5 Weeks Of Paid Vacation
• Extended Health
• Dental
• Accidental Death And Dismemberment
• Group Life Benefits
• Pension Program

Listed skills

• Analytical · Preferred
• Recruitment · Preferred
• Training · Preferred
• Leadership · Preferred
• staff · Preferred
• Health · Preferred
• Client · Preferred
• Compliance · Preferred
• management · Preferred
• Reporting · Preferred
• Development · Preferred
• social services · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Operational Oversight
• Privacy Compliance
• Legal Support
• Staff Training
• Performance Management
• Program Administration
• Case Management
• Cross-departmental Collaboration
• Analytical Skills
• Problem-solving
• Microsoft Office
• Reporting
• Confidentiality Management
• Cultural Competency
• Communication

Job areas

• Management & Leadership
• Social Services
• Legal
• Government & Public Sector
• Education

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