Marketing Functional Consultant – Microsoft Dynamics 365 Customer Insights

ON
On-site
Posted Oct 15, 2026
1 position

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Employment type: Contract
Experience level: Lead · 12+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Lead discovery, requirements gathering, stakeholder workshops, solution design, and business process transformation for a Dynamics 365 Customer Insights initiative. Oversee implementation and integrations, delivery planning and testing, data management, stakeholder engagement, release activities, and mentoring of consultants and analysts.

Job details

We’re Hiring: Marketing Functional Consultant – Microsoft Dynamics 365 Customer Insights Location: Toronto, ON (Onsite) Role: Marketing Functional Consultant – Sales & Marketing Technology Transformation (Discovery) Aptino Inc. is looking for an experienced Microsoft Dynamics 365 Customer Insights (Journeys/Marketing) Functional Consultant Manager to support a Sales & Marketing Technology Transformation initiative. Key Responsibilities: Lead requirements gathering, stakeholder workshops, solution design, and business process transformation. Design and implement customer journeys, segmentation, lead management, campaign automation, personalization, and analytics. Translate business needs into functional designs, user stories, and delivery backlogs. Drive backlog grooming, sprint planning, UAT, solution demonstrations, and business sign-offs. Support customer data management, data migration, data quality, and customer profile unification. Collaborate with Product Owners, Architects, Development, and QA teams throughout the delivery lifecycle. Oversee integrations using REST APIs, OData, MuleSoft, Azure Integration Services, and Power Platform connectors. Lead stakeholder engagement, executive-level discussions, and change impact assessments. Support release management, user training, adoption, and post-go-live activities. Mentor functional consultants and business analysts while ensuring alignment between business objectives and technology solutions. Required Qualifications: 8–12+ years of experience with Microsoft Dynamics 365 Customer Engagement. Strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing). Experience in Banking, Financial Services, Insurance (BFSI), or other customer-centric industries. Strong knowledge of Dynamics 365 Sales, Customer Service, Dataverse, Power Platform, and customer engagement processes. Experience with marketing automation, customer data platforms, integrations, and enterprise transformation initiatives. Excellent communication, stakeholder management, and leadership skills. Preferred Certifications: Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate Microsoft Certified: Power Platform Functional Consultant Associate 📩 Interested candidates: Please share your updated resume at kashish.kulbhaje@aptino.com / kashish.kulbhaje@aptino.biz Contact No - 817 330 7081. #Hiring #JobOpening #MicrosoftDynamics365 #CustomerInsights #Dynamics365Marketing #FunctionalConsultant #MarketingAutomation #PowerPlatform #BFSI #TorontoJobs #ContractJobs #TechJobs

What you’ll do

Requirements

Requires 8–12+ years of Microsoft Dynamics 365 Customer Engagement experience, with strong expertise in Dynamics 365 Customer Insights (Journeys/Marketing) and knowledge of Sales, Customer Service, Dataverse, and Power Platform. Candidates should have experience with marketing automation, customer data platforms, integrations, and enterprise transformation, plus strong communication, leadership, and stakeholder management skills; two Microsoft certifications are preferred.