Recovery Claims Adjuster

Job summary

The Recovery Advisor is responsible for investigating, evaluating, and negotiating subrogation opportunities for property and automobile claims. This role also involves managing recovery databases, controlling external expenses, and representing the company in legal proceedings such as mediations and court appearances.

Job details

Experience Aviva Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The opportunity We are currently recruiting for a Recovery Advisor with a focus on Property recoveries. The purpose of this role is to investigate, evaluate, negotiate and settle recovery opportunities for both personal and commercial, focusing on subrogation of property claims as well as subrogation on automobile claims and property salvage. What you’ll do: Actively pursue recovery opportunities in the form of subrogation Recognize, investigate, quantify and negotiate recovery potential Responsible for controlling external expenses while ensuring delivery of superior Customer service to all stakeholders Maintain the recovery database and claims financial records through the process of recording claims Maintain adequate reserves Prompt expense payments, and accurate closing of claims. Direct Counsel in recovery pursuits Participate in litigation reviews, settlement conferences, mediations and other legal disposition programs Attend mediation, pre-trials and court when required What you’ll bring: 1+ years experience in Property Claims handling preferred Good oral & written skills Ability to make timely decisions Good negotiating skills Ability to work in cross functional teams Great customer service skills Well organised Ability to Multi Task Good computer skills Basic building construction knowledge an asset Enrollment in CIP Classes an asset Experience/Skills Preferred: Guidewire, Xact Analyst, Litigation What You'll Get The salary band for this position ranges from $50,000 - $72,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Hybrid flexible work model. Outstanding career development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year. Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. Corporate wellness programs to support our employees’ physical and mental health. This job advertisement is for an existing vacancy which has been posted both internally & externally. Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. #LI-MP1 #LI-Hybrid

What you’ll do

The Recovery Advisor is responsible for investigating, evaluating, and negotiating subrogation opportunities for property and automobile claims. This role also involves managing recovery databases, controlling external expenses, and representing the company in legal proceedings such as mediations and court appearances.

Requirements

Candidates should have at least one year of experience in property claims handling and possess strong negotiation and communication skills. Proficiency in industry-standard software like Guidewire and Xact Analyst, along with basic building construction knowledge, is preferred.

Benefits

• Annual bonus
• Retirement savings
• Share plan
• Health benefits
• Personal wellness
• Volunteer opportunities
• Career development
• Professional development education
• Vacation package
• Corporate wellness programs

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Negotiation · Preferred
• Multi-Tasking · Preferred
• Communication Skills · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property claims handling
• Subrogation
• Negotiation
• Litigation support
• Customer service
• Claims financial records
• Database management
• Building construction knowledge
• Guidewire
• Xact Analyst
• Communication skills
• Time management
• Multi-tasking
• Computer skills
• Cross-functional collaboration
• Artificial Intelligence
• Mental Health
• Construction
• Lawsuits
• Claims Processing
• Customer Service
• Computer Literacy
• Disabilities
• Financial Statements
• Settlement
• Mediation
• Multitasking

Job areas

• Finance & Accounting
• Legal
• Customer Service & Support
• Management & Leadership
• Claims Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

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