Front Desk Supervisor

Banff, AB
On-site
Posted Oct 29, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Front Desk Supervisor oversees daily operations, including guest check-ins, check-outs, and billing while maintaining high service standards. They also provide guidance, training, and support to the team while resolving escalated guest complaints.

Job details

Are you passionate about delivering exceptional guest service and creating memorable experiences? As our Front Desk Supervisor, you’ll play an active role in the daily operation of the Front Desk, delivering outstanding guest service while providing guidance and support to the team. From managing day-to-day guest requests, adapting to changing priorities and finding solutions in a fast-paced environment, you’ll help ensure smooth operations and create memorable experiences that reflect our unique ‘Caribou’ culture. Key Responsibilities Complete guest check-ins, check-outs, billing and guest requests. Support and supervise daily Front Desk operations, maintaining high service standards. Assist with training, coaching and developing team members. Handle escalated guest complaints and more complex enquiries. Ensure accurate financial transactions and smooth shift handovers. Maintain effective interdepartmental communication and a safe, welcoming environment. What We're Looking For Previous Front Desk or customer service experience; supervisory experience is an asset. Strong communication, organisational and problem-solving skills. A positive attitude and passion for guest service. Confidence in handling challenging situations and supporting colleagues. Flexibility to work weekends and holidays. Experience with a hotel property management system is an asset. Join BCP and help us create memorable experiences for every guest!

What you’ll do

Requirements

Candidates should have previous front desk or customer service experience, with supervisory experience considered an asset. Strong communication, organizational, and problem-solving skills are required, along with the flexibility to work weekends and holidays.