Spa Receptionist

Job summary

The Spa Receptionist is responsible for welcoming guests, managing appointments, and coordinating with staff to ensure smooth daily operations. They also handle retail sales, process transactions, and maintain a clean and organized spa environment.

Job details

As a Spa Receptionist, you will be the welcoming face of the spa, helping create a relaxing and memorable experience for every guest. From greeting clients and managing appointments to sharing product knowledge and local recommendations, you'll play an important role in ensuring the spa operates smoothly and that guests receive exceptional service from start to finish. Key Responsibilities Welcome guests and provide a warm, professional, and personalized experience Answer incoming calls and assist guests with bookings and inquiries Schedule spa appointments and communicate arrival times and cancellation policies Coordinate with Massage Therapists and Aestheticians to ensure smooth daily operations Share knowledge of spa treatments, products, local activities, and attractions Assist guests with retail purchases and provide product recommendations Process debit and credit card transactions and maintain accurate cash handling procedures Maintain a clean, organized, and welcoming spa environment Support additional operational duties as required What We're Looking For Previous reception, administration, or customer service experience Spa experience or knowledge is an asset, but not required ProServe Certification Strong communication and interpersonal skills Excellent organizational skills and attention to detail Comfortable using computers and learning new systems Flexible and adaptable working style Positive attitude and willingness to work as part of a team If you enjoy working with people, providing exceptional service, and creating memorable experiences for guests, we'd love to hear from you.

What you’ll do

The Spa Receptionist is responsible for welcoming guests, managing appointments, and coordinating with staff to ensure smooth daily operations. They also handle retail sales, process transactions, and maintain a clean and organized spa environment.

Requirements

Candidates should have previous experience in reception, administration, or customer service, along with strong communication and organizational skills. A ProServe Certification is required, and while spa-specific experience is an asset, it is not mandatory.

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Reception
• Administration
• Communication
• Interpersonal skills
• Organizational skills
• Attention to detail
• Computer literacy
• Cash handling
• Retail sales
• Scheduling
• ProServe Certification
• Operations
• Product Knowledge
• Detail Oriented
• Organizational Skills
• Interpersonal Communications
• Customer Service
• Positivity
• Cash Handling

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Retail
• Spa Receptionist
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks

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