Customer Service Associate (FT)

Halifax, NS
On-site
Posted Sep 30, 2026
1 position

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Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: High school
Apply by: Oct 31, 2026
Posting language: English
Working hours: 40 hours per week

Job summary

The Customer Service Associate is responsible for processing orders, answering inquiries, and resolving customer complaints in an inbound service center. They also perform store maintenance tasks and assist with asset protection procedures to ensure a positive customer experience.

Job details

Summary: Reporting to the Retail Operations Manager (Front End and Receiving), a Full Time Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center. Responsibilities: Greet and engage customers in a friendly and enthusiastic manner Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs Use current Point-of-Sale (POS) and Inventory systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies Assist in other areas of the store when business needs dictate Qualifications: One or more years’ experience in a sales or service environment is preferred High school diploma or equivalent is preferred Ability to provide superior customer service and exceed customer’s expectations Ability to use good judgment and logic Experience in a related field or outdoor lifestyle Knowledge of Bass Pro Shops & Cabela’s specific products is an asset Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. Benefits Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Bass Pro Cares Fund Bass Pro Shops

What you’ll do

Requirements

Candidates should have at least one year of experience in a sales or service environment and possess strong problem-solving skills. A high school diploma or equivalent is preferred, along with the ability to use POS and inventory systems.