Bilingual Customer Service Representative (ENG/FR) - Remote

SUMMARY As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. KEY DUTIES & RESPONSIBILITIES Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will: Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount Greet customers warmly and make every customer feel like they are our number one client Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution Place, follow up and close work/supply orders according to established procedures Keep accurate records of discussions or correspondence with customers Prepare service reports by collecting and analyzing customer information Build and maintain relationships with new and existing accounts Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person Provide general administrative and reception backup support Work as a team player with fellow staff members to optimize productivity Represent the company and what we stand for Other duties as assigned KNOWLEDGE & SKILLS Demonstrated customer service skills Bilingual - English and French a must Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels Professional, courteous, approachable manner with a "can-do" attitude Good computer/data entry skills and knowledge of Microsoft Office Software Ability to work in a fast paced environment to accomplish multiple goals Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions Self-disciplined and accountable with strong interpersonal skills Ability to work independently and as a team Ability to multi-task, prioritize work effectively and meet multiple deadlines Effective attention to detail and a high degree of accuracy Demonstrated ability to deal with change, make decisions and implement creative solutions Post-secondary education in a related field or commensurate work experience Past customer service and/or sales experience is preferred #LI-JP1 We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments. At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success! BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

Act as the primary point of contact for customers to resolve service issues and manage work orders. Maintain accurate records and analyze customer information to identify trends and improve service quality.

Requires bilingual proficiency in English and French and post-secondary education or equivalent experience. Candidates must demonstrate strong communication skills and the ability to work in a fast-paced environment.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Bilingual English and French
• Microsoft Office
• Problem Solving
• Time Management
• Data Entry
• Interpersonal Skills
• Multi-tasking
• Attention to Detail
• Written Communication
• Verbal Communication
• Relationship Management

• Customer Service & Support
• Administrative

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week