Field Parts Operations Manager - Truck and Trailer

Job summary

The Field Parts Operations Manager leads and supports parts departments across multiple locations to drive sales, profitability, and operational efficiency. They collaborate with regional leaders to implement strategic plans, ensure policy compliance, and oversee branch performance.

Job details

Brandt Tractor Ltd is currently seeking a Field Parts Operation Manager for our Mississauga, ON location. The Field Parts Operations Manager is responsible for leading and supporting Parts departments for our truck and trailer division across multiple store locations to drive sales, profitability, and operational excellence. This role collaborates closely with Parts Manager and other regional leaders to implement strategic plans, ensure compliance, and enhance overall performance and efficiency within the region. WHO WE ARE Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day. That’s Powerful Value, Delivered. WHAT YOU WILL BE RESPONSIBLE FOR * Collaborate with Parts Managers to establish objectives and actionable plans that enhance sales, margins, expenses, and profits across the Parts departments. * Execute the customer support business plan and strategies to differentiate parts operations in the market while driving profitability. * Oversee the implementation of business plans through branch operations to ensure consistent achievement of financial and operational goals. * Review financials for the stores within the area of responsibility and review monthly with the respective teams. * Develop targeted improvement plans for each department to boost overall performance and efficiency. * Assist stores in succession planning to build leadership continuity and strengthen key roles within the area of responsibility. * Collaborate with Division and Regional CSA managers to align support and resources consistently across stores. * Conduct audits to ensure compliance with company policies, procedures, and dealer audit criteria. * Review and follow up on branch visit report cards to ensure clear accountability and timely resolution of action items. * Support the rollout of 5S and Lean principles to new stores to enhance operational efficiency and workplace organization. * Travel regularly within the region to provide onsite support and build strong relationships with store teams. * Other duties as assigned. WHAT WE LOOK FOR * 7-10 years’ experience working in a parts department with a minimum of 5 years’ progressively responsible management experience. * Experience in the heavy equipment industry considered an asset. * Understanding and knowledge of branch operations for parts departments. * Understanding and knowledge of the Customer Support Process specifically for parts operations. * Strong customer service skills. * Strong time management and organizational skills. * Possess a valid Driver’s License. * Proficient in Microsoft Office Suite. What We Offer * Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions. * Continuous Learning: through on-the-job training and educational opportunities. * Opportunities for advancement within a growing company that values initiative and teamwork. * Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing. * Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future. When you work for Brandt, we work for you. It’s as simple as that.

What you’ll do

The Field Parts Operations Manager leads and supports parts departments across multiple locations to drive sales, profitability, and operational efficiency. They collaborate with regional leaders to implement strategic plans, ensure policy compliance, and oversee branch performance.

Requirements

Candidates must have 7-10 years of experience in a parts department, including at least 5 years in a management role. Proficiency in Microsoft Office and a valid driver's license are required, with heavy equipment industry experience considered an asset.

Benefits

• Competitive compensation
• On-the-job training
• Educational opportunities
• Health insurance
• Dental insurance
• Insurance coverage
• Pension program
• RRSP program

Listed skills

• Time management · Preferred
• Customer support · Preferred
• Operational Excellence · Preferred
• Leadership · Preferred
• Financial analysis · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Parts management
• Strategic planning
• Financial analysis
• Operational excellence
• Customer support
• Leadership
• Succession planning
• Compliance auditing
• 5S methodology
• Lean principles
• Time management
• Organizational skills
• Microsoft Office Suite
• Heavy equipment industry knowledge
• Continuous Development
• Operational Efficiency
• Lean Principles
• Accountability
• Organizational Skills
• Valid Driver's License
• Auditing
• Customer Support
• Management
• Strategic Planning
• Business Planning
• Customer Service
• Sales
• Microsoft Office
• Operational Excellence
• Operations Management
• Operations
• Succession Planning
• Time Management
• Diversification (Investing)
• Teamwork

Job areas

• Management & Leadership
• Customer Service & Support
• Logistics
• Transportation
• Manufacturing
• Parts Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers

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