Manager, Application Support & DevOps

About Us At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies. Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience. We offer: Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!Position Details CAA Club Group (CCG) is seeking an experienced Manager, Application Support & DevOps to lead the production support, operational stability, and continuous improvement of Club Digital Applications, Travel Systems, MuleSoft integrations, and ERS platforms. This role will manage a team of Application Support Analysts and DevOps resources, ensuring high system availability, operational excellence, and exceptional service delivery while partnering with business stakeholders, vendors, and technology teams. What You Will Do Lead and develop a team of Application Support Analysts and DevOps resources Manage day-to-day support operations, incident management, problem management, and production stability Own application availability, service levels, operational KPIs, and major incident response Oversee release management, deployment processes, CI/CD pipelines, and environment management Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency Manage vendor relationships, support contracts, escalations, upgrades, and patches Ensure production readiness, disaster recovery planning, and operational compliance with security standards Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. Who You Are 10+ years of experience in Application Support, IT Operations, or DevOps 5+ years of people leadership experience Experience supporting customer-facing digital applications and enterprise systems Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL) Strong vendor management, stakeholder management, and communication skills Preferred Technologies Azure, AWS, OpenShift/Kubernetes MuleSoft Java/J2EE Applications Dynatrace, Splunk, Datadog, Grafana Git, Jenkins, Azure DevOps, Bitbucket PostgreSQL, Oracle, SQL Server Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process.Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #LI-DL1 #LI-Hybrid

Lead and develop a team of Application Support Analysts and DevOps resources to ensure operational stability and high system availability. Manage day-to-day support operations, incident response, and continuous improvement initiatives across digital applications and enterprise systems.

Requires over 10 years of experience in Application Support, IT Operations, or DevOps with at least 5 years in a leadership capacity. Candidates must possess strong knowledge of ITIL processes, CI/CD pipelines, and experience with cloud platforms and enterprise integrations.

• Holistic wellness program • Continuous learning • Education reimbursement program • Travel incentives • Product and service discounts • Pay-for-performance • Defined contribution plan • Personal spending account

• Incident ManagementPreferred
• Stakeholder ManagementPreferred

Identified from the job description. Confirm important requirements above.

• Application support
• DevOps
• ITIL
• Incident management
• Problem management
• Release management
• CI/CD pipelines
• Automation
• Cloud platforms
• MuleSoft
• Vendor management
• Stakeholder management
• Disaster recovery
• Operational compliance
• Monitoring
• Enterprise integrations
• Continuous Development
• Environment Management
• Pipelines
• SQL Server Oracle
• CI/CD
• Production Readiness
• Git (Version Control System)
• Enterprise Integration
• Advocacy
• Azure DevOps
• Application Programming Interface (API)
• Amazon Web Services
• Technical Support
• Microsoft Azure
• Communication
• Consumer Protection
• Continuous Improvement Process
• Cyber Security
• Linux
• Disaster Recovery Plan
• Incident Response
• Jakarta EE
• Leadership
• Scalability
• Incident Management
• ITIL 4
• Information Technology Operations
• Key Performance Indicators (KPIs)
• PostgreSQL
• OpenShift
• Operational Excellence
• Operations
• Oracle SQL Developer
• Problem Management

• Technology
• Management & Leadership
• Customer Service & Support
• Software
• Application Support Manager
• Application Manager
• Software Developers
• Information Technology Project Managers
• Computer Occupations, All Other

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week