Property Adjuster (Intermediate)

Job summary

Investigate, evaluate, negotiate, and settle property claims of low to moderate severity while interpreting policy conditions. Coordinate with service providers, contractors, and vendors to manage the claims process and ensure files meet assignment criteria.

Job details

About Us Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion At CCG, we are committed to delivering an exceptional Associate experience. We Offer Work-life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!Position Details What You Will Do: Investigate, evaluate, analyze, negotiate and settle property claims (low to moderate severity in nature) Interpret policy conditions, legislation and confirm coverage for policy holders Conduct investigations, which include taking phone statements, coordinating services with service providers, consulting with contractors and vendors, etc. Evaluate liability, salvage and subrogation exposure and potential Contact and coordinate all parties involved in all stages of the claims process Review and analyze initial losses to ensure file meets assignment criteria Respond to client complaints and appeals Determine proper kind of loss (KOL) reserves based on exposure and authority level Examine claims files handled by Independent Adjusters when required Prepare and maintain various reports on property claims General support of claims area and special projects as required Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. Who You Are: An educational background including relevant post-secondary education 2-5 years prior property claims handling experience coupled with 2-3 years customer service experience CIP designation or working towards a CIP designation Excellent customer service and interpersonal skills Exceptional written and verbal communication skills Excellent organizational skills are essential Career minded individuals whom have demonstrated a career path Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted Please note that we may use AI tools to help us through the recruitment process.Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

What you’ll do

Investigate, evaluate, negotiate, and settle property claims of low to moderate severity while interpreting policy conditions. Coordinate with service providers, contractors, and vendors to manage the claims process and ensure files meet assignment criteria.

Requirements

Requires 2-5 years of property claims handling experience and 2-3 years of customer service experience. Candidates must hold or be working towards a CIP designation and possess relevant post-secondary education.

Benefits

• Holistic wellness program • Education reimbursement program • Travel incentives • Product and service discounts • Pay-for-performance program • Defined contribution plan • Personal spending account

Listed skills

• Customer service · Preferred
• written communication · Preferred
• interpersonal skills · Preferred
• Negotiation · Preferred
• report preparation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Property claims handling
• Customer service
• Negotiation
• Policy interpretation
• Liability evaluation
• Salvage assessment
• Subrogation
• Claims investigation
• Report preparation
• Interpersonal skills
• Written communication
• Verbal communication
• Organizational skills
• Continuous Development
• Organizational Skills
• Key Opinion Leader Development
• Appeals
• Claims Processing
• Customer Service
• Consulting
• Interpersonal Communications
• Legislation
• Verbal Communication Skills
• Investigation

Job areas

• Finance & Accounting
• Customer Service & Support
• Management & Leadership
• Property Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators