Inbound Sales Advisor

Job summary

Sell and upgrade CAA memberships and travel medical insurance to potential and existing members in a call center environment. Meet internal quality standards and KPIs while ensuring member safety.

Job details

Job description: Position Details What You Will Do: We are offering a full-time position as a work from home Inbound Sales Advisor. Working in a call center environment, you will be selling and upgrading CAA memberships to both potential and existing CAA Members. Our Membership Sales team is made up of driven, customer-oriented Associates who are obsessed with Member safety. This role sells travel medical insurance. You will be required to obtain your license; we provide training and certification within the first month of employment. You will need hard-wired, high-speed internet connection to work from home and a dedicated distraction free workspace or office. We provide the required technical equipment. Shifts range from 8am to 8pm EST, Monday to Saturday, and Sundays 9am to 6pm EST with shifts every second weekend. Must reside in South Central Ontario. This position begins with paid training. Day one is a virtual scheduled session to ensure your equipment is set up and working. Day two is a full day of training onsite in person orientation class at our CAA/CCG head office. (If you are located in SCO this location is 60 Commerce Valley Dr. E. Thornhill. If you are located in Manitoba this location is 870 Empress St. Winnipeg). Day three of training starts a six-week schedule of virtual class room training from 9-5 EST Monday to Friday. You must be available to attend all scheduled training - time off is not available during the training period. Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. Who You Are: Completion of post-secondary education 2-3 years of customer service experience 1-2 years of sales experience Licensed to sell Accident & Sickness Insurance considered an asset Excellent customer service skills Genuine empathetic communication style Ability to meet all internal quality standards and KPI's (Key Performance Indicators) Hard working, positive attitude, team player Self-starter with the ability to complete repetitive tasks while remaining focused Strong problem-solving skills Strong organizational skills Ability to obtain and analyze information quickly on a reoccurring basis Quick and accurate data entry Please note: Internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process. Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

What you’ll do

Sell and upgrade CAA memberships and travel medical insurance to potential and existing members in a call center environment. Meet internal quality standards and KPIs while ensuring member safety.

Requirements

Requires post-secondary education, 2-3 years of customer service experience, and 1-2 years of sales experience. Candidates must reside in South Central Ontario and be able to obtain an Accident & Sickness Insurance license.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Data entry · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Inbound Sales
• Customer Service
• Travel Medical Insurance Sales
• Empathetic Communication
• Problem Solving
• Organizational Skills
• Data Entry
• KPI Management

Job areas

• Sales
• Customer Service & Support
• Finance & Accounting