Head of First Impressions - Scotia Place Experience Centre

Job summary

The Head of First Impressions is responsible for greeting and checking in guests at the Experience Centre while managing appointments and incoming calls. Additionally, the role involves maintaining the bar area, serving drinks, and handling administrative tasks such as mail distribution and courier management.

Job details

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract! THE POSITION As the creator of First Impressions and host at the Scotia Place Experience Centre, you will play an integral part welcoming our Premium clients and loyal Season Ticket Members. A critical front-facing role that sets the tone for the Experience Centre environment, you will be responsible for greeting and checking-in guests, and making them feel at home. KEY ACCOUNTABILITIES * Greet guests and check them into their appointment at the Experience Centre * Manage appointments * Receive and redirect incoming calls in a courteous and professional manner. * Supply and manage bar area where drinks and snacks are available for guests * Serve drinks to guests * Clean bar area as required * Prepare and organize all incoming and outgoing couriers and/or deliveries. * Maintain all courier supplies. * Sort and distribute daily mail in a timely manner. * Other administration duties as assigned. * Actively participate in safety programs and follow policies; * All other duties as assigned. THE INDIVIDUAL The ideal candidate will have the following background: * Minimum three years of customer service and/or restaurant service experience * Excellent organizational skills and attention to detail. * Ability to remain calm and pleasant under pressure. * Strong written and verbal skills to communicate with all levels of clients and customers * Superior telephone manners and strong interpersonal skills. * Adjusts and is flexible to meet changing work needs and demands. This position will remain open until 3:00pm Friday, September 4th, 2026. CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

What you’ll do

The Head of First Impressions is responsible for greeting and checking in guests at the Experience Centre while managing appointments and incoming calls. Additionally, the role involves maintaining the bar area, serving drinks, and handling administrative tasks such as mail distribution and courier management.

Requirements

The ideal candidate must have at least three years of experience in customer or restaurant service. Strong organizational, communication, and interpersonal skills are required to maintain a professional environment under pressure.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Restaurant service
• Organizational skills
• Attention to detail
• Communication skills
• Telephone etiquette
• Interpersonal skills
• Flexibility
• Problem solving
• Administrative support
• Front desk management
• Safety compliance
• Professionalism
• Organizational Skills
• Customer Service
• Innovation
• Interpersonal Communications
• Restaurant Operation
• Greeting Customers
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Hospitality
• Sports & Recreation
• Director of First Impressions
• Concierge
• Client Information Workers Not Elsewhere Classified
• Concierges