Program Manager - Rare Disease

Job summary

The Program Manager oversees staff performance, manages call center projects, and ensures compliance with clinical patient support and reimbursement programs. They are also responsible for quality improvement initiatives, client communications, and reporting adverse events.

Job details

Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls. Monitors the performance of staff members to assess training needs and requirements. Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes. Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes. Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs; Implement assigned call centre projects; Design and development of new projects including development of protocols, resource allocation and database; Ongoing evaluation of project strengths, weaknesses and potential areas for improvement; Produce all project related reporting; Participate in client meetings; Daily and on-going client project communications; Identify and implement staff recruiting strategies and participate in the hiring process. Responsible to report all Adverse Events to the assigned units/departments The Program Manager will also be assigned other duties and tasks as required from time Bilingual is an asset EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Minimum University Degree in Business Administration, Science or equivalent experience; Science / healthcare background an asset; Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries; Strong client management experience an asset Minimum 2 years’ experience in project or program management; Minimum 2 years of People management experience Experience in reimbursement considered an asset; RN/RPN designation an asset and may be required by specific programs MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Advanced knowledge of pharmaceutical distribution industry Working knowledge of automated warehouse operating system Strong business and financial acumen Strong analytical and mathematical skills Ability to communicate effectively both orally and in writing Effective interpersonal and leadership skills Effective organizational skills; attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to resolve issues effectively and efficiently Excellent presentation skills Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. Schedule Full time Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* $77,000 - 120,560 CAD This posting is intended to fill an existing vacancy for our Program Manager - Rare Disease role. Affiliated Companies Affiliated Companies: Innomar Strategies Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

What you’ll do

The Program Manager oversees staff performance, manages call center projects, and ensures compliance with clinical patient support and reimbursement programs. They are also responsible for quality improvement initiatives, client communications, and reporting adverse events.

Requirements

Candidates must hold a minimum of a University Degree in Business or Science and have at least 3 years of experience in the pharmaceutical or healthcare industry. Additionally, the role requires at least 2 years of experience in both project management and people management.

Listed skills

• Problem solving · Preferred
• Quality assurance · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project management
• People management
• Client management
• Pharmaceutical distribution
• Quality assurance
• Data analysis
• Leadership
• Communication
• Problem-solving
• Presentation skills
• Microsoft Office
• Reimbursement programs
• Clinical patient support
• Staff recruiting
• Adverse event reporting
• Financial Acumen
• People Management
• Organizational Skills
• Ability To Meet Deadlines
• Project Communications
• Warehouse Automation
• Recruitment Strategies
• Quality Improvement
• Microsoft Word
• Microsoft Excel
• Multilingualism
• Biotechnology
• Business Acumen
• Business Administration
• Management
• Customer Service
• Operating Systems
• English Language
• Problem Solving
• Mathematics
• Project Management
• Operations
• Pharmaceuticals
• Microsoft PowerPoint
• Presentations
• Program Management
• Quality Assurance
• Resource Allocation
• Scheduling
• Registered Practical Nurse
• Detail Oriented

Job areas

• Healthcare
• Management & Leadership
• Customer Service & Support
• Science & Research
• Rare Disease Specialist
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other

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