Sales Associate

Job summary

The Fashion Advisor is responsible for delivering bespoke client service and driving sales performance through expert product knowledge and relationship building. They also support daily boutique operations, including merchandising and maintaining high standards of brand representation.

Job details

Location: CHANEL Yorkdale Boutique (in Holt Renfrew) Reports to: Boutique Manager Contract: Full-time and fixed-term (contract ending July 2027 - maternity leave replacement) Your role @ CHANEL As a Fashion Advisor, you are the heartbeat of the CHANEL experience. You are a Brand ambassador, embodying warmth, authenticity, and a genuine passion for fashion. Your mission is to exceed client expectations and foster deep, lasting relationships, creating a loyal clientele while ensuring that every interaction is steeped in CHANEL’s spirit of excellence. You will leverage your expertise and personalized approach to provide an unparalleled client experience, reflecting the prestige and timeless allure of the House of CHANEL. What impact you can create at CHANEL Client Experience Excellence Deliver bespoke and tailored client service, aligning with CHANEL's Client Service Values, and ensuring each client feels understood, valued, and cared for. Consistently exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty. Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service. Sales Performance & Product Expertise Master product knowledge, providing expert guidance to clients and maximizing every sales opportunity with the highest level of professionalism. Demonstrate a proactive approach to achieving and surpassing both personal and boutique sales goals, aligning with commercial objectives. Stay attuned to the latest trends, product offerings, and boutique updates, ensuring that all client interactions reflect CHANEL’s commitment to timeless elegance and innovation. Boutique Operations & Team Collaboration Support the daily operations of the boutique, including back-of-house functions, assisting with alterations, and ensuring products are properly handled. Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation. Provide timely and efficient follow-up with clients, maintaining accuracy in data capture and fostering a seamless, elevated service experience. Brand Representation & Professionalism Uphold the prestige of the CHANEL brand by maintaining impeccable personal presentation and exhibiting refined etiquette at all times. Embody the sophistication and legacy of CHANEL through every interaction, establishing yourself as a trusted ambassador of the House. Although comprehensive, the job description is not exhaustive and additional duties may be added according to the needs of the business. What you will bring to the role Luxury Retail Experience: Proven background in a luxury retail or high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service. Expertise in Client Relations: A natural ability to build strong, personalized relationships with clients, ensuring their needs are met and exceeded. Communication & Organizational Skills: Excellent communication skills, with the ability to manage multiple tasks seamlessly in a dynamic, fast-paced environment. Professional Presentation: Impeccable grooming and a polished, sophisticated image that aligns with the CHANEL brand values. You are energized by The rich history and heritage of the House of CHANEL and its commitment to craftsmanship, artistry, and timeless elegance. A deep passion for fashion and luxury, and a desire to share your expertise and inspire others through exceptional service. Building meaningful, collaborative relationships within a team that values inclusivity and mutual support. Cultivating an appreciation for culture, beauty, and the art of creating a memorable, personalized experience for every client. What you will gain from this experience The opportunity to work with one of the most iconic, creative, and visionary luxury brands in the world. A dynamic, supportive team environment where you will grow both personally and professionally while shaping the future of CHANEL. The chance to develop long-lasting relationships with a diverse clientele, enhancing your skills and expertise within the luxury retail industry. Comprehensive and flexible benefits to support you across your professional and personal life. Competitive salary: $60,000CAD annually + commission + bonus At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.

What you’ll do

The Fashion Advisor is responsible for delivering bespoke client service and driving sales performance through expert product knowledge and relationship building. They also support daily boutique operations, including merchandising and maintaining high standards of brand representation.

Requirements

Candidates must have a proven background in luxury retail or high-end customer service with a focus on client relations. Excellent communication, organizational skills, and a polished professional presentation are required to embody the CHANEL brand.

Benefits

• Commission • Bonus • Flexible benefits

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• client relations · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luxury retail
• Client relations
• Sales performance
• Product knowledge
• Customer service
• Communication skills
• Organizational skills
• Merchandising
• Data capture
• Styling advice
• Professional etiquette
• Product Knowledge
• Professional Presentation
• Professionalism
• Organizational Skills
• Customer Service
• Communication
• Sales
• Leadership
• Innovation
• Operations
• Visionary
• Data Capture
• Collaboration
• Brand Representation

Job areas

• Retail
• Sales
• Customer Service & Support
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons