Crisis Support Worker (2026-48)

Job summary

The Crisis Support Worker provides direct emotional support and assistance to victims and witnesses of crime and trauma during police call-outs. They also manage case documentation and provide training and guidance to volunteers assisting in crisis situations.

Job details

Company Description Mission is located on the unceded, ancestral, and shared territory of the Stó:lō Peoples, specifically on Leq’á:mel, Semá:th, Máthexwi, Kwantlen, Sq’éwlets, and Katzie traditional territories in the lower mainland of BC. Nestled on the southern coastal mountain slopes overlooking the lush Fraser River Valley, Mission is a rapidly growing and dynamic community of approximately 41,500 residents, 20 kilometers north of the US border and 70 kilometers east of Vancouver. Although Mission is part of a broader metropolitan area, it still maintains its distinct and welcoming small-town flavor. Job Description Join the City of Mission as a Crisis Support Worker and contribute to our community by supporting victims and witnesses of crime and trauma. In this crucial role, you will work closely with police services and community organizations to provide specialized assistance. This position is based in Mission, British Columbia, and candidates must live within 30 minutes of the Mission RCMP Detachment. As a Crisis Support Worker, you will provide direct support services at incidents like crimes, domestic disputes, and serious accidents. You will be responsible for attending police call-outs, delivering emotional support, assisting with next-of-kin notifications, and liaising with local agencies to secure additional services. Your role also includes accompanying victims to medical facilities and ensuring their transportation needs are met. You will also provide field training and guidance to volunteers who assist during crises, as well as maintaining accurate and detailed records. Qualifications We are looking for candidates who have completed at least the 12th grade with additional courses in social sciences, such as sociology, psychology, or criminology. A strong background working within police environments or victim services programs is essential, alongside a valid BC Driver’s License and RCMP Enhanced Reliability Clearance. Knowledge in crisis intervention and experience with community resources are key to this role. Successful candidates will demonstrate strong crisis intervention skills, the ability to work effectively under stress, and excellent relationship-building talents with both internal stakeholders and external partners. Competency in detailed record keeping and case file preparation related to the work is also required. By joining us, you will have the chance to make a significant impact on our community. You will be part of a dedicated team within the RCMP detachment, working towards community safety and well-being. Additional Information This is an auxiliary, on-call role with no set schedule of hours. Auxiliary employees must be flexible and available to work on short notice during these periods: Monday through Friday from 6:00 PM to 7:00 AM, and on weekends, covering Saturday and Sunday from 7:00 AM to 6:00 PM, as well as nights from 6:00 PM to 7:00 AM when needed. The 2025 hourly rate of pay is $32.56 plus 4.4% in lieu of all benefits increasing to 12.4% upon completion of the probationary period. Closing Date: Sunday, October 18, 2026 at 11:59PM Division: RCMP Administration Department: Protective Services Vacancy Status: Auxiliary

What you’ll do

The Crisis Support Worker provides direct emotional support and assistance to victims and witnesses of crime and trauma during police call-outs. They also manage case documentation and provide training and guidance to volunteers assisting in crisis situations.

Requirements

Candidates must have completed at least the 12th grade with additional coursework in social sciences and possess a strong background in victim services or police environments. A valid BC Driver’s License and RCMP Enhanced Reliability Clearance are mandatory for this position.

Benefits

• In lieu of benefits

Listed skills

• crisis intervention · Preferred
• record keeping · Preferred
• Communication · Preferred
• Emotional support · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Crisis intervention
• Victim services
• Police environment experience
• Emotional support
• Case file preparation
• Record keeping
• Relationship building
• Conflict resolution
• Communication
• Training volunteers
• Community resource knowledge
• Support Services
• Record Keeping
• Valid Driver's License
• Criminology
• Crisis Intervention
• Psychology
• Relationship Building
• Social Sciences
• Sociology
• Trauma Care

Job areas

• Social Services
• Government & Public Sector
• Security & Safety
• Customer Service & Support
• Support Worker
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants

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